ReceptionistCare Navigator

Primary Care Careers; Grays; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare organization is seeking a receptionist in Grays to support patient services and contribute to the efficient running of practices. The ideal candidate will have strong communication skills, experience in customer service, and the ability to handle multiple tasks in a calm and efficient manner. This part-time role offers the chance to work in a supportive environment with a focus on high-quality patient care.

Benefits

Competitive salary

Ongoing training and development

Access to NHS Pension Scheme

Qualifications

• Previous experience in customer service or patient-facing roles.
• Excellent verbal and written communication skills.
• Professional, polite, and respectful in all interactions.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Greet and direct patients and visitors casually and professionally.
• Schedule and manage patient appointments.
• Respond to patient and external queries with accurate information.
• Maintain and manage patient records and correspondence.

Skills

Customer service

Excellent communication skills

IT proficiency

Professionalism

Compassion and empathy

Job description

Stanford-le-Hope & Corringham PCN are looking for a receptionist to join their friendly team for 15 hours per week working Monday to Wednesday 8 : 00am 1 : 00pm.

This is a fantastic opportunity to play a key role at the heart of our patient services supporting individuals to access the care they need while contributing to the smooth and efficient running of our practices.

As a receptionist / care navigator you will be the first point of contact for patients whether in person by phone or online you’ll ensure every interaction is handled with empathy, efficiency and professionalism.

Key responsibilities will include:

• Greet and direct patients and visitors in a warm and professional manner
• Schedule and manage appointments using our clinical systems
• Respond to patient and external agency queries offering accurate information or directing them to the appropriate team member
• Manage incoming and outgoing correspondence including letters, forms and specimen containers
• Provide clear guidance on practice procedures
• Accurately maintain patient records including data entry, filing, scanning and photocopying

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service / patient experience offers excellent communication skills and has the following attributes :

The ideal candidate will be :

• A highly motivated team player with previous experience in customer service or patient‑facing roles
• An excellent communicator both verbally and in writing
• Professional, polite and respectful, able to maintain confidentiality and discretion at all times
• Compassionate and empathetic particularly when dealing with patients in distress or difficult situations
• Comfortable working as part of a collaborative team supporting colleagues as needed
• Proficient with IT systems and administration with strong attention to detail and accuracy

Desirable (but not essential) :

Previous experience in a medical or healthcare receptionist role

Additional requirements :

• Some flexibility is required to occasionally cover additional or alternative hours when colleagues are absent
• Applicants should live within a reasonable commuting distance of the practice

If you’re ready to bring your skills to a team that values care communication and community we encourage you to apply.

About Us

Why Join Us

• Supportive and friendly working environment
• Opportunity to make a real difference in the local community
• Ongoing training and development
• Be part of a growing and innovative Primary Care Network

Stanford-le-Hope and Corringham Primary Care Network (PCN) is proud to be one of the few PCNs in the region with a dedicated healthcare estate. Operating as a vibrant and dynamic hub we deliver a wide range of essential services to our local community including phlebotomy, general practice appointments and more, serving a growing patient population of over 30,000 individuals.

Our dedicated team comprises 16 friendly, approachable and highly capable staff members, most of whom are based at Corringham Health Centre. We are committed to providing high‑quality patient‑centred care in a welcoming and efficient environment.

At the heart of our mission is the goal of ensuring every patient receives not only excellent clinical care but also a positive and respectful experience. We pride ourselves on fostering a supportive and professional culture where both patients and staff feel valued.

When you join our team you can expect a competitive salary, access to the NHS Pension Scheme and the opportunity to work in a collaborative high‑performing setting. We are passionate about what we do and are always looking for individuals who share our commitment to outstanding primary care.

If you’re looking for a meaningful role with the chance to support our local population, we’d love to hear from you.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Key Skills

Multi‑line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1