Receptionist Templeton Garden Hotel

Miiro Hotels; Bourne End; On-site; GBP 10,000 - 40,000; Full time

Job summary

A new hospitality brand in Bourne End is seeking a friendly and professional Receptionist to join its team. You will be the first point of contact for guests, ensuring a seamless check-in and check-out process. The ideal candidate will possess strong communication skills and a commitment to exceptional service. This role offers a competitive salary, staff benefits, and opportunities for career development in a dynamic work environment.

Benefits

Competitive salary

Comprehensive training

Career development opportunities

Qualifications

• Previous experience in hotel reception or customer service is preferred but not essential.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle guest enquiries and manage reservations.
• Respond to guest requests and maintain a well-presented reception area.

Skills

Strong communication skills

Organisational skills

Multitasking

Problem-solving

Fluency in English

Tools

Microsoft Office

Hotel reservation systems

Job description

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Join us for an exciting opportunity to be part of the team at Templeton Garden! We are looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy woring in a dynamic environment, we would love to hear from you.

Key Responsibilities

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
• Handle guest enquiries, providing accurate information about the hotel, local area, and services.
• Manage reservations, process payments, and maintain guest records using the hotel's booking system.
• Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
• Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
• Maintain a well-presented reception area and uphold the hotel's brand and service standards.
• Handle administrative tasks as required by the Front Office Manager.

What We Are Looking For

• Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
• Strong communication and interpersonal skills with a positive and welcoming demeanor.
• Excellent organisational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
• A strong commitment to guest satisfaction and problem-solving.
• Fluency in English; additional languages are an advantage.
• Availability to work flexible shifts, including evenings, weekends, and public holidays.

What We Offer

• Competitive salary with staff benefits and service charge.
• A chance to be part of an exciting new hotel and establish its success.
• Comprehensive training and career development opportunities.
• A dynamic and supportive work environment with a collaborative team culture.

If you are a passionate and service-oriented individual looking for a rewarding role in hospitality, apply now!