Receptionist- Sexual Health | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Crewe is seeking a receptionist to be the first point of contact for patients, handling reception and clerical duties as part of the AXESS Sexual Health team. The ideal candidate will manage calls, greet patients, and support the administrative needs of the service. The role requires excellent communication skills and attention to detail. This position offers a full-time opportunity in a supportive health service environment.

Qualifications

• Experience in a reception role or similar environment is preferred.
• Ability to handle patient information confidentially.
• Fluent communication in English.

Responsibilities

• Manage reception area including greeting patients.
• Provide clerical support for the service team.
• Handle incoming calls and direct enquiries appropriately.

Skills

Communication skills

Customer service

Organizational skills

Job description

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or the Walton Centre.

The successful candidate will be working as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines. Post also includes admin and clerical duties to support the needs of the service.

This Vacancy will be based in Crewe.

To undertake reception duties within the office area and provide clerical duties to ensure the needs of the service are met.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues which could include covering at our Macclesfield clinic.

The post holder shall follow all the policies and procedures of the organisation.

Job Description

1. Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
2. Responsible for maintaining accurate filing system, case notes and other relevant documentation.
3. To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
4. Assist with photocopying duties as necessary.
5. Receive goods deliveries to the Service, signing appropriate documentation.
6. To provide reception support receiving and admission of clients to the service and assisting with telephone enquiries.
7. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
8. To take responsibility for good housekeeping in the Office / Reception
9. To be responsible for the opening and closing of buildings/service area, as appropriate.
10. Orders stock as required

Task List

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and supervision.

Additional Tasks

• To receive incoming calls from healthcare professionals and patients wishing to access the service
• To enter and amend patient personal information into Electronic Patient Record systems
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately
• To process incoming and outgoing calls on the telephone triage line and respond to queries / enquiries from the public, directing patients appropriately
• To follow correct processes for dealing with complaints and elevate as necessary
• To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager
• To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required
• To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role
• To follow the reception emergency contingency procedure in relation to computer or network break down
• To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• To communicate fluently and clearly with patients without judgement and with empathy
• To support the processing of patient requests via telephone, email, or text message to cancel or change appointments
• To liaise with colleagues at all levels both within the team
• To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service
• To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required

This advert closes on Tuesday 9 Dec 2025