Receptionist

Career Choices Dewis Gyrfa Ltd; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dynamic entertainment venue in Birmingham is looking for a Reception Team Member. In this guest-facing role, you will be the first contact for visitors, providing them with a warm welcome and managing bookings efficiently. Ideal candidates will have customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive pay, staff discounts, and opportunities for growth within an exciting brand.

Benefits

Competitive hourly pay

Staff discounts on food and drink

Ongoing training and development

Qualifications

• Previous customer service or reception experience is preferred.
• Strong organizational skills and attention to detail are essential.
• Flexible availability is required, including evenings and weekends.

Responsibilities

• Welcome guests with a friendly and professional approach.
• Handle bookings and manage guest enquiries effectively.
• Coordinate with teams to ensure smooth guest flow.

Skills

Customer service experience

Confident communication

Organizational skills

Basic computer software

Ability to work in busy environments

Job description

• PT Birmingham Salary: £13.00 per hour SERVICE CHARGE THE BRAND At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike.

F1® Arcade venues provide an immersive, state-of-the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof

• for the ultimate night out in the fast lane… The Role As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit.

You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.

This is a guest‑facing role that suits someone confident, friendly, and passionate about great service in a fast‑paced environment.

Key Responsibilities

• Welcome guests with a friendly, professional, and energetic approach
• Manage guest check‑ins, bookings, and walk‑ins using our booking systems
• Handle phone, email, and in‑person enquiries clearly and confidently
• Provide information about racing experiences, food & drink, and events
• Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
• Process payments and handle cash/card transactions accurately
• Resolve minor guest issues promptly, escalating when necessaryMaintain a clean, organised, and professional reception area
• Follow company policies, health & safety, and brand standards at all times

What We Are Looking For

• Previous customer service or reception experience (hospitality or leisure preferred)
• Confident communicator with a warm, welcoming personality
• Strong organisational skills and attention to detail
• Comfortable using booking systems, tills, and basic computer software
• Ability to stay calm and professional in busy, high‑energy environments
• Flexible availability, including evenings, weekends, and bank holidays
• A genuine passion for delivering exceptional guest experiences
• Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)

What We Offer

• Competitive hourly pay
• Fun, fast‑paced working environment
• Staff discounts on food, drink, and racing experiences
• Ongoing training and development
• Opportunities to progress within a growing, exciting brand
• Equal Opportunities

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).