Receptionist / Prescribing Clerk

NHS; Downham Market; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Downham Market seeks enthusiastic individuals to join their reception/admin team. This friendly practice values great communication skills, as the role involves engaging with patients directly. Responsibilities include booking appointments, handling inquiries, and performing various administrative tasks while maintaining patient confidentiality. Candidates should have experience in primary care and basic IT skills. The position may involve disclosure checks for past convictions.

Qualifications

• Great communication skills required for a patient-facing role.
• Experience in primary care preferred.
• Basic IT skills are necessary.

Responsibilities

• Provide friendly customer service to patients in-person and via phone.
• Book, confirm, and cancel appointments.
• Handle administrative tasks including correspondence.
• Maintain patient confidentiality.
• Follow practice policies and procedures.

Job description

We are looking for enthusiastic individuals to join our experienced reception/admin team. We are a friendly partnership looking for people to strengthen our team with the possibility of training and development.

Great communication skills are required as this will be a predominantely patient facing role.

Main duties of the job

In this role you will be required to:

• Engage with patients face to face in the reception area
• Booking appointments

As well as many other administrative tasks as required.

About us

You will be joining a happy forward thinking and caring practice thriving in great patient outcomes.

Job responsibilities

Main Duties:1. To provide positive, friendly and helpful customer service to our patients,both in person and on the telephone.2. Book, confirm and cancel appointments and handle enquiries3. Compose, print, mail and scan correspondence4. Ensure the correct processing of administrative tasks5. Protect patients' rights by maintaining confidentiality of personal andfinancial information.6. Maintain operations by following policies and procedures; reporting neededchanges.7. Support and promote Health and Safety practice at the surgery8. Support and cover other staff members as necessary

Person Specification

Basic Criteria

• Great Communication Skills
• Experience in primary care
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.