Receptionist

NHS; Bridgend; On-site; GBP 10,000 - 40,000; Full time

Job summary

A national healthcare provider in Bridgend is seeking a practice receptionist to serve as the first point of contact for patients. The role involves greeting patients, managing appointment requests, and supporting clinical staff. Ideal candidates should possess excellent communication skills and have experience in a healthcare setting. This position offers ongoing training and a supportive work environment within a dynamic practice.

Qualifications

• Excellent communication skills to handle patient requests.
• Experience in healthcare setting preferred.
• Education to GCSE level and customer service qualifications.

Responsibilities

• Act as the first point of contact for patients and services.
• Process appointment requests and manage patient data.
• Support clinical staff with general tasks as needed.

Skills

Excellent written and spoken communication skills

Experience in a healthcare setting

Familiarity with EMIS Web clinical system

Education

Educated to GCSE level or equivalent

Customer service qualification (NVQ or equivalent)

Job description

The practice receptionists have the privilege of being the first point of contact for patients and other services and clinicians contacting the practice. Excellent written and spoken communication skills are key in order to be able to deal with any request in the most appropriate and timely manner. Experience would be ideal, but either way you will be part of an experienced and supportive team, and ongoing training is regularly provided.

Main duties of the job

Our practice receptionists are responsible for undertaking a wide range of administrative and reception duties, including the provision of general support to the clinical multidisciplinary team. Duties can include, but are not limited to, greeting and signposting patients to the appropriate healthcare professional or service (care navigation), patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The main duties of the role are as follows:

• Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter read-code data on to the clinical database
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Complete opening and closing procedures in accordance with the duty rota
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested

About us

Dynamic, friendly, fast-paced training practice with a great supportive admin and clinical team with its main site in Pencoed and Branch Surgery in Llanharan.

Person Specification

Experience

• Experience of working in healthcare setting
• Experience of working in a primary care environment
• Experience of using EMIS Web clinical system

Qualifications

• Educated to GCSE level or equivalent
• Active signposting/care navigator training qualification Healthcare qualification (level 2) or working towards gaining an equivalent level Customer service qualification (NVQ or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.