Receptionist - North Cardiff Medical Centre

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare organization in Cardiff is looking for a full-time Receptionist. The role involves answering phone calls, managing patient appointments, and ensuring smooth communication within the practice. Candidates should have strong communication skills and be able to handle various administrative tasks efficiently. This position offers a permanent contract with a closing date on January 17, 2026. Applicants should maintain strict confidentiality and adhere to health and safety regulations.

Qualifications

• Strong communication skills for effective interaction with patients.
• Ability to handle administrative tasks with accuracy and efficiency.
• Good organizational skills to prioritize workload.

Responsibilities

• Answer the telephone in line with practice protocol.
• Make appointments and assist patients with requests.
• Maintain confidentiality and adhere to communication policies.

Job description

Receptionist - North Cardiff Medical Centre

Employer:

NHS Jobs

Location:

Cardiff, CF14 9BB

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

17/01/2026

About this job

DUTIES AND RESPONSIBILTIES Answer the telephone in line with Practice telephone protocol.

Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.

Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.

Prioritise the reception workload, dealing accurately with all administrative tasks.

Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.

Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.

Undertake further training and development as necessary.

Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.

Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.

Undertake filing, shredding and photocopying as appropriate.

Carry out any other reasonable duties requested of you Deputise for administrative functions, in absence of colleagues.

Work with other team members to ensure deadlines are met.

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