Receptionist / IM London

Istituto Marangoni; Remote; GBP 25,000 - 35,000; Full time

Job summary

A reputed fashion school in the UK is seeking a Reception Manager to oversee reception operations. This role involves greeting visitors, managing schedules, and providing essential information and support to students and staff. Candidates should possess excellent interpersonal skills, a bachelor's degree is preferred, and have good knowledge of MS Office and Mac systems. The ideal candidate will have a strong commitment to customer service and a keen interest in education, fashion, and design.

Qualifications

• Proficient in both spoken and written English.
• Customer service-oriented with exceptional communication skills.
• Ability to effectively manage multiple administrative tasks.

Responsibilities

• Manage high-standard reception operations and administrative tasks.
• Greet and welcome visitors, manage visitor records and inquiries.
• Handle incoming calls, manage schedules for directors and staff.

Skills

Excellent knowledge of the English language spoken and written

Excellent customer service skills

Teamwork skills

Excellent interpersonal and communication skills

Ability to remain calm in every situation

Interest for education, fashion, and design

Education

Bachelors Degree (preferred)

Tools

Office package

Mac systems

Job description

To manage and ensure high-standard reception operations at the London Fashion School, the role involves overseeing and organising various administrative and logistical tasks.

Key purpose of the role

• To ensure the timely opening and closing of the school, maintaining security by following procedures; monitoring logbook; regularly monitor the coming in and coming out of the School.
• To greet and welcome visitors, providing essential information and orientation, managing visitor sign‑ins and sign‑outs, and maintaining accurate visitor records.
• To oversee the attendance of students and teachers, recording student attendance occasionally using SINAPTO.
• To print safety and labelling signage for the Student and Academic Services Department during exams and for the Facility Team.
• To operate the switchboard, manage incoming calls, take detailed notes, and forward messages to appropriate offices.
• To provide general support including handling shipments, typing documents, and performing internal translations.
• To offer support to students by providing general information and assistance as needed.
• To handle mail and manage the shipment process for both national and international couriers.
• To organise national and international business travel for staff, including flights, hotels, and taxis, and manage diaries for directors and managers as required.
• To assist the Facilities Manager in coordinating meetings and events, managing facilities‑related issues, and maintaining logs.
• To cover library duties as required, including opening and closing, managing software, lending books, and addressing student queries.
• To manage the storeroom, organise stationery orders, and liaise with suppliers to fulfil business needs.
• To keep delivery boxes organised on dedicated shelves in the storage room.
• To establish and maintain inventory systems for stationery, kitchen, and first aid supplies, regularly checking inventory levels and replenishing as needed.
• To log and securely store lost and found items.
• To support administrative tasks for the Student and Academic Services Department.

Skills and competencies

• Bachelors Degree (preferred)
• Excellent knowledge of the English language spoken and written
• Email and phone etiquette knowledge
• Good knowledge of the office package
• Good basic knowledge of Mac systems
• Team work skillsExcellent interpersonal and communication skills
• Excellent customer service skills
• Ability to remain calm in every situation and communicate at every level
• Interest for education, fashion and design is an advantage