Receptionist/Guest Service Agent

Sandman Hotel Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A private hospitality company in Glasgow is seeking a Guest Service Agent/Receptionist to be the frontline in welcoming guests. The ideal candidate will have excellent communication skills and a warm personality. Responsibilities include checking guests in/out, handling cash transactions, and providing information. Full-time hours at 40 per week with a flexible shift schedule are required, including weekends. Competitive salary and benefits offered.

Benefits

Additional Holiday with length of service milestones

Flexible schedule

Pension

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Team, Friends and Family Hotel rates

Up to 40% of food discounts

Referral Bonus starting at £250

X3 complimentary nights stays in the UK, Ireland or North America

Education & Skills Development Reimbursement program

Qualifications

• Experience in hotel reception is desirable but not essential.
• A warm and genuine personality is essential.
• Impeccable communication skills and smart appearance needed.

Responsibilities

• Welcome and check in/out of guests.
• Handle cash and process credit card transactions.
• Answer telephone and email enquiries professionally.
• Take and process reservations through the Property Management System.
• Provide information about the hotel and local area.
• Create a warm and welcoming environment for guests.
• Upsell ancillary hotel services.

Skills

Customer Service

Communication Skills

Cash Handling

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We now have an exciting opportunity for a Guest Service Agent/Receptionist to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key responsibilities of the role include:

• Welcome and check in/out of guests.
• Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations though our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest's service needs.
• Any additional tasks assigned by management.

Full time working hours will be 40 per week on a shift basis including weekends.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.

SUMMATION

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**