Receptionist/Divisional Administration Support

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Receptionist for the Theatres department at Kent and Canterbury. The role involves multi-tasking, ensuring great communication, and supporting patients through their surgical journey. The ideal candidate has GCSEs in English and Maths, and experience in an office environment, with strong organizational skills and ability to work as part of a team. This is a full-time role offering a salary of £24,465 per annum.

Qualifications

• Experience of working in an office environment.
• Standard keyboard skills.
• Ability to communicate with a multidisciplinary team.
• Good level of spoken English.

Responsibilities

• Receptionist duties with patients.
• Prepare notes before surgery.
• Check in patients for assessments.
• Perform administrative duties.

Skills

Communication skills

Organizational skills

Teamwork

Computer literacy

Interpersonal skills

Education

GCSE grade A-C in English and Maths

Job description

Job Summary

We are seeking a candidate with exceptional communication skills to join our welcoming pre‑surgical preparation and reception team in the Theatres department at Kent and Canterbury. The ideal candidate will be IT literate, thrive under pressure in a busy environment, and demonstrate the ability to work accurately and effectively both independently and as part of a team. Multi‑tasking is a key requirement for this role.

We value enthusiasm and reliability and are looking for someone who is resilient and flexible. The successful candidate will be dedicated to delivering a positive experience for all patients and service providers by providing an efficient, confidential, and professional service.

You will also be required to travel to Buckland Hospital in Dover for this role.

Main duties of the job

• Reception face to face with patients and on the phone;
• Preparation of notes prior to surgery;
• Making post‑op appointments;
• Checking patients in for pre‑assessments and admitting patients for surgery;
• Discharging patients and performing other administrative duties;
• Attend Medical Records and access patient notes from across the hospital, liaising with other departments;
• Work from Buckland Hospital in the Dover Eye Centre Department carrying out similar duties;
• Being a team player is essential.

About Us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day‑to‑day. We are looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Details

Date posted: 20 November 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum

Contract: Permanent

Working pattern: Full‑time, Flexible working

Reference number: 344‑4402SAC‑B

Job location: Kent and Canterbury Hospital, Ethelbert Road, Canterbury, CT1 3NG

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person Specification

Essential qualifications and training

• GCSE grade A‑C (4‑9) or equivalent passes in English and Maths
• Computer literate, including Word and Excel

Desirable qualifications and training

• Recognised administrative qualifications

Essential experience

• Experience of working in an office environment
• Standard keyboard skills
• Ability to prioritise own workload and meet deadlines
• Ability to communicate with, co‑ordinate and liaise with a multidisciplinary team
• Excellent organisational skills
• Ability to use own initiative but mainly working within a team
• Ability to quickly acquire new knowledge
• Good interpersonal skills
• Good level of spoken English

Desirable experience

• 2 years experience of working in a busy office/reception environment

Essential personal/professional attributes

• Experience of working for and within a team
• Previous experience of working within a busy office environment

Desirable personal/professional attributes

• Previous NHS/medical secretary experience

Essential other requirements

• Knowledge of Data Protection

Desirable other requirements

• Know and uphold the Trust Values (can be found on the Trust Website)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

East Kent Hospitals University NHS Foundation Trust

Address: Kent and Canterbury Hospital, Ethelbert Road, Canterbury, CT1 3NG

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/