Receptionist / Customer Service Representative

Adecco; Birmingham; On-site; GBP 24,000 - 28,000; Part time

Job summary

A staffing agency is seeking a Customer Service Representative based in Birmingham. The role involves greeting guests, answering calls, and managing deliveries while performing various administrative duties. The ideal candidate will exhibit strong communication skills and customer service abilities. This temporary position offers full-time hours and the opportunity to work in a dynamic environment.

Qualifications

• Ability to work independently and maintain confidentiality.

Responsibilities

• Welcome and direct visitors.
• Answer incoming calls and provide information.
• Manage courier deliveries and collections.
• Maintain visitor logs and issue security passes.
• Perform general clerical tasks such as typing, filing, and photocopying.
• Manage the boardroom schedule and equipment.
• Support the team with additional admin tasks when required.

Skills

Strong verbal and written communication

Excellent customer service

Interpersonal skills

Ability to multitask

Time management

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Receptionist / Customer Service Representative

Please Note: We are a remote team, so kindly avoid calling the local office. Click to apply, and we'll be in touch as soon as possible!

Job Title: Reception / Customer Service Representative

Location: Birmingham, B3

Contract Type: Temporary

Start Date: 18/12/2025

End Date: 09/01/2026

Job Summary

We're looking for a Customer Service Representative to provide front line support to visitors and colleagues. The role involves greeting guests, managing calls, handling incoming and outgoing packages, and carrying out general administrative duties.

Key Responsibilities

• Welcome and direct visitors
• Answer incoming calls and provide information as needed
• Manage courier deliveries and collections
• Maintain visitor logs and issue security passes
• Perform general clerical tasks such as typing, filing, photocopying and preparing mail
• Manage the boardroom schedule and equipment
• Support the team with additional admin tasks when required

Skills Required

• Strong verbal and written communication
• Excellent customer service and interpersonal skills
• Ability to multitask and manage time effectively
• Able to work independently and maintain confidentiality
• Competent with Microsoft Word, Excel and PowerPoint

If this role is of interest, please click to apply and a member of the team will be in touch.

Job Info

Company:

Location: Birmingham, West Midlands

Posted:

Closes: Jan 12th 2026

Sector: Customer Services

Contract: Temporary

Hours: Full Time

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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