Receptionist

Rbh Hospitality Management; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality management company in Sheffield is seeking a Front Desk Associate who will create memorable experiences for guests. Responsibilities include managing check-ins and check-outs, providing local recommendations, and ensuring seamless coordination with housekeeping. The ideal candidate is energetic, detail-oriented, and possesses excellent communication skills. Enjoy benefits such as employee discounts, enhanced leave packages, and more in a team-oriented environment.

Benefits

Discounted hotel room rates

Additional day off for birthdays

Enhanced maternity and parental leave

Course sponsorship

30% food and beverage discount

Referral bonuses

Flexible working arrangements

Life insurance

Employee assistance programs

Social and wellness events

Free meals on duty

Responsibilities

• Create a warm welcome for guests, making them feel special from the start.
• Handle check-ins and check-outs efficiently while providing high-quality service.
• Serve as a local expert to enhance guest experiences with recommendations.
• Multitask effectively in a fast-paced environment, managing inquiries and bookings.
• Maintain organization and presentation at the front desk.
• Coordinate with housekeeping and maintenance for a smooth guest experience.
• Surprise guests with thoughtful touches that personalize their stay.
• Communicate effectively with guests and staff to ensure top service.
• Demonstrate problem-solving skills in busy situations.
• Exhibit a flexible, team-oriented attitude to keep operations smooth.

Job description

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it\'s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

About RBH and Benefits

• At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
• You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional day\'s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• And much more!