Receptionist/Clerical Officer | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Manchester seeks a committed Receptionist for its Radiology department. This full-time position involves scheduling patients, providing a welcoming reception service, and managing enquiries efficiently. The ideal candidate should be proficient in communication and capable of maintaining patient confidentiality, with a supportive team environment offered. Join us to make a difference in patient care and administrative processes.

Benefits

Supportive team environment

Diversity and inclusion initiatives

Qualifications

• Experience in a reception role or similar is preferred.
• Ability to handle multiple tasks efficiently.
• Comfortable using Trust systems for scheduling.

Responsibilities

• Schedule patients using Trust systems.
• Greet and assist patients and visitors.
• Manage incoming mail and phone enquiries.
• Maintain cleanliness and organization in reception areas.

Skills

Patient scheduling

Excellent communication

Confidentiality

Teamwork

Job description

An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at Wythenshawe hospital, and our services based at Withington Community Hospital.

This will be a rotational role for those interested in working full‑time as we expand our services from 8 AM - 8 PM for 7 days a week.

Wythenshawe Hospital is the largest of the MFT family and there has never been a more exciting time to join our team.

The process of alignment alongside the rest of the MFT hospital sites is well underway and this has seen our imaging department grow significantly.

You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.

Key Responsibilities

• The post holder will be responsible for scheduling patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign‑posting patients and visitors to the relevant areas within the department.
• To provide a professional and welcoming reception service for all patients and visitors to the service.
• To deal with enquiries and take accurate messages from patients / visitors and professionals.
• To provide information to visitors or refer onto other sources as appropriate.
• To deal with all incoming mail, ensuring timely distribution.
• To attend patients on the Trust IT systems in keeping with departmental and Trust policies.
• Ensure patient confidentiality and correct identification of patients attending for examinations.
• Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.
• Ensure patients are comfortable e.g. cold and require blankets.
• Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
• Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
• Dealing with all telephone enquiries in a polite and courteous manner.
• Ensure the reception areas is kept clean, tidy and welcoming at all times.
• To maintain an accurate and efficient administrative system for all clinical records and appointments.
• To input data onto the Trust systems and maintain diaries.
• To perform any other admin duties as required.
• To make appointments as required and per local policies and procedures.

About the Trust

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career.

With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day.

We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

Important Notice

Use of Artificial Intelligence (AI) in your application: As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations.

While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—is written by you.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.

All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 2 Dec 2025.