Receptionist/Care Navigator

The Grove; Tetford; On-site; GBP 18,000 - 22,000; Part time

Job summary

A community medical practice in Thetford is seeking a part-time receptionist to join their team. You will be responsible for greeting patients, managing appointments, and assisting with administrative tasks. The ideal candidate possesses excellent communication skills and a friendly demeanor. Prior medical reception experience is a plus. Join a dynamic team dedicated to providing outstanding care in a supportive and fun work environment.

Qualifications

• Organised and adaptable individuals needed.
• Experience with the general public is required.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Greeting and directing all patients.
• Making appointments and managing prescription requests.
• Dealing with complaints and information requests.

Skills

Excellent communication skills

IT and administration skills

Empathy in distressing situations

Teamwork

Job description

Overview

Grove Surgery in Thetford has a fantastic opportunity for a receptionist to join our team on a part-time basis, for 16 hours per week, with days and times to be discussed at interview. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Responsibilities

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly;

Requirements / Attributes

• We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to "think on your feet";
• Strong IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Grove Surgery

We are a friendly, energetic team who love to have fun and we make each other laugh every day. Our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment. Grove Surgery has a list size of 13,000 patients and are a teaching practice supporting the training of nursing associates, physician assistants, medical students and GP registrars. We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery. We have an exceptional multi-disciplinary team including nurses, HCAs, a social prescriber, a care-coordinator, paramedics, physician associates, a clinical pharmacist, and a pharmacy technician who work alongside our GPs to ensure our patients receive the best care available.

Disclosure and Barring Service Check: Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.