Receptionist/Care Navigator

Primary Care Careers; Felixstowe; On-site; GBP 20,000 - 25,000; Part time

Job summary

A medical practice in Felixstowe is seeking a part-time receptionist to join an expanding team. The role involves providing friendly, efficient support at the front desk and over the phone. Key responsibilities include managing appointment schedules and communicating with clinicians. Candidates must demonstrate excellent communication skills and a commitment to confidentiality. The practice fosters a supportive environment, ensuring staff development and best patient care.

Qualifications

• Excellent communication and customer-service skills are essential.
• Strong organisational and multitasking ability needed.
• Experience with SystmOne for accurate data entry.
• Reliability and professionalism are key for handling patient privacy.

Responsibilities

• Making and answering calls.
• Liaising with clinicians both in the surgery and elsewhere.
• Organising appointments and maintaining accurate records.

Skills

Excellent communication

Customer-service skills

Organisational ability

Multitasking ability

Accurate data entry

IT skills SystmOne

Calm under pressure

Professional manner

Commitment to confidentiality

Reliability

Team focus

Job description

The Grove Surgery in Felixstowe are looking for a receptionist on a part-time basis to join our busy team. Our surgery is an extremely busy practice and is expanding all the time. The staff and management are passionate about providing the best care for their patients.

The GP receptionist is the first point of contact for patients, providing friendly, efficient front-desk and telephone support.

You will be required to cover extra shifts to support your team so you will need to be flexible.

Main duties of the job

• Making and answering calls
• Liaising with clinicians both in the surgery and elsewhere
• Organising appointments and telephone calls etc.
• Maintaining accurate records

About us

The team at the Grove Surgery are extremely supportive and committed to fostering growth and development. As a teaching practice, we are passionate about upskilling our current staff and creating a positive learning environment where everyone can thrive. We have a collaborative culture, emphasis on staff development, and commitment to delivering high-quality patient care.

The surgery itself is a large, modern, purpose-built facility equipped with the latest technology and resources to support high-quality patient care. Our commitment to innovation and continuous improvement ensures that both staff and patients benefit from a welcoming, efficient, and forward-thinking healthcare setting.

Job responsibilities

If youwould like to find out more information about this role, please do not hesitateto get in contact with us.

Person Specification

Experience

• Excellent communication and customer-service skills
• Strong organisational and multitasking ability
• Accurate data entry and IT skills SystmOne
• Ability to stay calm under pressure
• Professional, friendly manner
• Commitment to confidentiality and patient privacy (GDPR)
• Reliable, calm, punctual, and team-focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.