Receptionist (Care Coordinator)

NHS; Nottingham; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Nottingham is seeking enthusiastic Care Coordinators to join their friendly team. You will be responsible for welcoming patients, managing appointments, and supporting a multidisciplinary team. The ideal candidate will have excellent communication and IT skills, along with experience in customer service and administration. This role offers a flexible working pattern, comprehensive training, and the chance to make a real difference in patients' lives.

Benefits

A caring and supportive team

Comprehensive training

Roles with flexible hours

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of administrative duties.

Responsibilities

• Welcome patients warmly and assist them in person or over the phone.
• Handle reception and administrative duties with professionalism.
• Collaborate with healthcare professionals for seamless care.

Skills

Excellent communication skills

Strong IT skills

Clear, polite telephone manner

Effective time management

Good interpersonal skills

Education

GCSE Mathematics & English (C or above)

Tools

SystmOne

Job description

Job Summary

Join Our Friendly Team at Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. We’re looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What's In It For You

• A caring, supportive, and fun team
• A role where no two days are the same
• Training to help you feel confident
• The chance to make a real difference

Available Positions

37.5 hours/Week (Vacancy 1)

• Monday: 8:00 AM 4:00 PM (8 hours)
• Tuesday: 10:30 AM 6:30 PM (Every 3rd Tuesday: 12:30 PM 8:00 PM)
• Wednesday: 10:30 AM 6:30 PM
• Thursday: 8:00 AM 4:00 PM
• Friday: 8:00 AM 4:00 PM

25 Hours/Week (Vacancy 2)

• Monday: 1:30 PM 6:30 PM
• Tuesday: 8:00 AM 1:00 PM (Every 3rd Tuesday 3:00 PM 8:00 PM)
• Wednesday: 1:30 PM 6:30 PM
• Thursday: 8:00 AM 1:00 PM (Every 3rd Thursday 3:00 PM 8:00 PM
• Friday: 1:30 PM 6:30 PM

25 Hours/Week (Vacancy 3)

• Monday: 8:00 AM 1:00 PM
• Tuesday: 1:30 PM 6:30 PM
• Wednesday: 8:00 AM 1:00 PM
• Thursday: 1:30 PM 6:30 PM (Every 3rd Thursday 3:00 PM 8:00 PM
• Friday: 8:00 AM 1:00 PM
• Some weekend work may be required across both sites.

Why Join Us

• Be part of a supportive and fun team
• Make a difference every day
• Comprehensive training
• A fulfilling and rewarding role

Join Our Front Desk Team as a Care Coordinator

As the first point of contact for our patients, you’ll be the friendly face and reassuring voice they rely on. You’ll be at the heart of our practice, ensuring everything runs smoothly by:

• Welcoming patients with warmth and assisting them in person or over the phone
• Handling reception and administrative duties with ease and professionalism
• Collaborating with healthcare professionals to provide seamless care
• Managing patient appointments and directing them to the appropriate services
• Offering exceptional customer service with a positive, problem‑solving mindset

About Us

At Jubilee Park Medical Partnership we pride ourselves on being a friendly, caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham. We are more than just a team – we are a family that works hard, supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day.

Who Makes Up Our Team

• GP Partners and Salaried GPs leading the way in patient care
• Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
• Practice Nurses and Healthcare Assistants offering compassionate hands‑on care
• Reception/Care Coordination Team the friendly first point of contact for patients
• Administration and Management Team keeping everything running smoothly

Job Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Customer service qualification (NVQ) or equivalent
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Knowledge

Essential

• An understanding of a General Practice reception environment

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Park House Medical Centre
61 Burton Road
Carlton
Nottingham
NG4 3DQ
Website: https://www.thejubileepractice.co.uk/

Details

Date posted: 06 January 2026
Pay scheme: Other
Salary: £12.71 an hour
Contract: Permanent
Working pattern: Full‑time, Part‑time
Reference number: A0567-26-0001
Job locations:
61 Burton Road, Carlton, Nottingham, NG4 3DQ
Francklin Road, Lowdham, Nottingham, NG14 7BG