Receptionist - Cardio Respiratory

Candino CA; Colchester; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading healthcare provider is seeking a vibrant individual to join the Cardio-Respiratory Department at Colchester Hospital on a part-time basis. This role involves providing a full booking service for patient appointments, working closely with clinical staff, and maintaining an efficient appointment system. Ideal candidates will possess excellent communication skills and organizational abilities, ideally with experience in an NHS setting. Benefits include flexible working options, training opportunities, and a generous pension scheme.

Benefits

Wide range of training and development opportunities

Flexible working options

Generous pension scheme

27 days annual leave

Access to a range of NHS discounts

Staff Health and Wellbeing programme

Qualifications

• Ideally, previous experience in a similar environment within an NHS setting.
• Ability to work on own initiative.

Responsibilities

• Provide a full booking service for patients attending cardio-respiratory appointments.
• Work closely with clinical staff from several health service providers.
• Operate a computerised appointment system.
• Liaise with medical secretaries and clinical staff.
• Maintain an efficient appointment booking system.

Skills

Excellent communication skills

Attention to detail

Basic keyboard skills

Organisational skills

Calm under pressure

Job description

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in the Cardio‑Respiratory Department based at Colchester Hospital on a part‑time basis. We need key staff, with excellent communication skills and attention to detail, to work here.

We are ESNEFT and we provide hospital and community health services to almost one million people across East Suffolk and North Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and patients’ own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff.

Responsibilities

• Provide a full booking service for patients attending cardio‑respiratory appointments.
• Work closely with clinical staff from several health service providers.
• Operate a computerised appointment system to book and reschedule patient appointments.
• Liaise with medical secretaries, clinical staff and medical records departments to ensure the timely and efficient day‑to‑day operation of all clinics.
• Maintain an efficient appointment booking system.
• Future requirements may involve travel across our acute sites.
• Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Qualifications

• Basic keyboard skills and a clear, confident telephone manner.
• Ideally, previous experience in a similar environment within an NHS setting.
• Excellent organisational skills.
• Ability to work on own initiative and remain calm in difficult situations.

Benefits

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, flexible working options, a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro ra t), access to a range of NHS discounts and a Staff Health and Wellbeing programme.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what is widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

For full details of the responsibilities and duties of this role please see the attached job description.