Receptionist | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Cambridge is seeking a Receptionist to join their busy Occupational Health team. The ideal candidate will exhibit excellent communication skills and maintain high standards while serving as the first point of contact for visitors. Key responsibilities include answering queries, processing referrals, and ensuring a well-prepared reception area. Development opportunities and various benefits, including flexible working arrangements, are offered in a supportive environment.

Benefits

On-site leisure facilities

Subsidised travel via Stagecoach

Free Park and Ride service

Flexible working arrangements

Qualifications

• Proven ability to maintain high standards in a professional environment.
• Experience in greeting and assisting visitors or customers.
• Ability to handle phone calls with professionalism.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Process Management, Self and Physio referrals to support KPIs.
• Ensure reception is prepared for clinical staff to receive patients.

Skills

Excellent communication skills

Organised

Self-motivated

Attention to detail

High level of customer service

Job description

Overview

Occupational Health is looking for a Receptionist to join our busy team. You will have excellent communication skills, be well organised and self-motivated, with exceptional attention to detail and a high level of customer service. You will maintain high standards while acting as the first point of contact for visitors to OH, using appropriate communication methods clearly and professionally. You will welcome and treat everyone with friendliness and courtesy, ensuring discretion and maintaining confidentiality at all times.

Responsibilities

• Answer incoming calls in a timely and professional manner, and deal with queries from clinicians, patients, visitors, or maintenance staff.
• Receive, process and ensure Management, Self and Physio referrals are processed in a timely way to support departmental KPIs.
• Operate start-of-day procedures in line with departmental policy to ensure reception is open and prepared for clinical staff to receive patients.

About Cambridge University Hospitals (CUH) NHS Foundation Trust

CUH comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the Trust focuses on delivering quality service for patients, staff, and partners. The Trust is recognised for providing high-quality care and is rated Good overall by the Care Quality Commission. CUH values are Together, Safe, Kind, Excellent, at the heart of patient care.

Equality, Diversity and Inclusion

CUH is committed to promoting a diverse and inclusive community and welcomes applications from all backgrounds. We value differences and support an inclusive working environment where every individual can fulfil their potential.

Visa and Sponsorship

Please note Home Office immigration rules: a full-time permanent vacancy cannot be filled by students on a Student visa. If you are on a Student visa, options include:

• Applying for a Graduate visa, or
• Completing your course and applying for a Graduate visa before the anticipated start date, or
• CUH Sponsorship as a Skilled Worker with studies completed within 3 months of the start date.

As per Home Office guidelines, sponsorship for this position is not offered.

Application Timetable

The advert closes at midnight on 18 December 2025. Interviews are due to be held on 7 January 2026.

Benefits

CUH offers development opportunities and a range of benefits, including on-site leisure facilities, shopping concourse and nurseries. We provide subsidised travel via Stagecoach, free Park and Ride between Babraham Road and Trumpington, and subsidy for on-site parking. On-site hot meals are available at a reduced cost, plus dedicated staff break spaces, a colleague cafe, and rest areas. Flexible working arrangements may include part-time, job-share, term-time, and flexible hours to support work-life balance.

How to Apply

Please note if you would like to discuss required hours, you should contact the provided point of contact. We welcome applications from the Armed Forces.

This advert closes on Thursday 18 December 2025.