Receptionist

Brook Street; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a Receptionist for the Bedfordshire Probation Service. This position offers a pay rate of £12.21 per hour and requires strong communication and customer service skills. As the first point of contact, you'll manage visitor access and support office operations. Ideal candidates will have experience in criminal justice or customer-facing roles and be comfortable using Microsoft Office. The role is temporary until December 2025 with potential for extension, and is part-time with evening shifts involved.

Qualifications

• Strong customer service and communication skills are essential.
• Experience in criminal justice or customer-facing roles is desirable.
• Confidence with Microsoft Office applications required.

Responsibilities

• Welcome and log visitors, issue passes, and notify staff.
• Answer calls, emails, and basic enquiries.
• Support building operations including mail and deliveries.
• Handle petty cash and travel warrants for people on probation.
• Assist with safety and security checks as Fire Warden / First Aider.
• Provide confidential admin support.

Skills

Strong customer service and communication skills

Confident with Microsoft Office (Word, Excel, Outlook)

Professional, organised, and calm under pressure

Experience in criminal justice or customer-facing roles

Job description

Job Title : Receptionist - Bedfordshire Probation Service (Temporary)

Employer : Brook Street Recruitment (on behalf of the Probation Service)

Location : Bedfordshire

Pay Rate : £12.21 per hour

Hours : Monday-Friday 9-5 (with one evening shift per week, 1:00pm-8:00pm)

Contract : Until December 2025, with possibility to extend

Please note : Successful candidates will be required to undergo SSCL vetting, which may take up to 6 weeks.

About the Role

We're recruiting a Receptionist to join the Probation Service in Bedfordshire. This is a frontline role where you'll be the first point of contact for visitors, people on probation, and staff, while also supporting the safe and efficient running of the office.

Key Duties

• Welcome and log visitors, issue passes, and notify staff
• Answer calls, emails, and basic enquiries, referring specialist queries where needed
• Support building operations : mail, deliveries, stationery / PPE orders, room and desk bookings
• Handle petty cash and travel warrants for people on probation
• Assist with safety and security checks : fire alarms, CCTV monitoring, and act as Fire Warden / First Aider (training provided)
• Provide confidential admin support : updating records, maintaining databasesиев handling sensitive documents
• Stay alert to safeguarding or risk issues and elevate diğer appropriate

Skills & Experience

• Strong customer service and communication skills
• Confident with Microsoft Office (Word, Excel, Outlook)
• Professional, organised, and calm under pressure
• Experience in criminal justice or customer-facing roles is desirable

Brook Street is proud to support the Armed Forces Covenant３０, and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and / or a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will-tem find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.