Receptionist (Bank)

Nuffield Health; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major healthcare charity in Stoke-on-Trent seeks a part-time bank Receptionist. This role involves welcoming patients, managing enquiries, and supporting the department's administrative tasks. Ideal candidates are empathetic and possess strong communication and IT skills. As a bank worker, you'll enjoy flexibility in your shifts, ensuring both your needs and those of the organization are met. Enjoy benefits like a pension scheme and discounted gym membership.

Benefits

Pension Scheme

Discounted gym membership

Holiday in line with the Working Time Directive

Qualifications

• Great communication, IT and keyboard skills.
• Experience in healthcare administration or reception is ideal.

Responsibilities

• Help people feel comfortable when they visit your department.
• Use your empathy and customer service skills to build positive relationships.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to the appropriate rooms.
• Work closely with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Customer service

Empathy

Job description

Receptionist – North Staffs Hospital | Customer | Bank | Part time | £12.33 per hour

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you. As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad‑hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.