Receptionist and Administration Assistant

NHS; Stroud; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a Receptionist & Administration Assistant for their Stroud branch. Candidates must have effective communication skills and relevant administrative experience, working within a busy reception team. Responsibilities include welcoming visitors, managing calls, and supporting administrative tasks. This full-time position offers a supportive environment focused on staff development, with a probation period for new hires, and requires an adaptable and proactive approach.

Benefits

Regular supervision and appraisals

Commitment to staff development

Qualifications

• Good literacy and numeracy skills.
• Ability to work autonomously and as part of a team.
• Previous experience in the community sector or NHS.

Responsibilities

• Welcome patients, relatives, and visitors in a friendly manner.
• Manage incoming and outgoing mail.
• Book rooms using the computerized booking system.

Skills

Effective communication skills

Basic administrative tasks

Problem-solving and prioritization

Team collaboration

Education

GCSE’s or Equivalent

NVQ Level 1 in administration

European Computer Driving Licence (ECDL)

Tools

Microsoft Office Suite

Job description

Gloucestershire Health and Care NHS Foundation Trust

Receptionist & Administration Assistant

The closing date is 30 January 2026

We have an exciting opportunity for a Receptionist/Administration Assistant to join our Reception Team within our Community Stroud Hub at Weavers Croft.

It is essential that the successful candidate has a positive can‑do attitude, is confident, calm and has an empathetic approach and can communicate effectively as part of a team. The role is within a busy, dynamic and changing environment and a flexible and positive approach is essential.

You will be working collaboratively alongside our small Reception Team of two other colleagues, so excellent teamwork is essential. All service‑users must be welcomed in a friendly and professional manner.

You will also be managing the calls and visitor activity coming into the building, providing a comprehensive, confidential reception and administrative service. You will support the operational function of the building and assist the Team Administrators with general administration tasks.

If you are a team player with reception, administration and customer service experience, we would very much welcome your application. In return we offer a varied team environment with regular supervision, appraisals and a commitment to support staff in continuous development within the Trust and NHS.

Main duties of the job

• Welcome patients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries
• Deal competently and discreetly with queries face‑to‑face or over the telephone using appropriate protocols
• Record messages as appropriate and pass them on to the correct department or person
• Deal with all incoming and outgoing mail
• Be competent at booking rooms using the computerised room booking system
• Use RiO the patient computer system; full training will be provided
• Photocopy and maintain adequate supplies of forms and paperwork
• Update building telephone lists as and when required
• Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing‑in pages
• Keep the reception/waiting areas tidy and notice boards up to date
• Provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager

This role is offered on a permanent basis with all new staff joining the Trust entering a six‑month probation period. The hours are full time with shift patterns from 8.30‑4.30 and 9.00‑5.00, Monday to Friday.

The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5,000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.

To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document Applicant and Staff Privacy Notice prior to applying for the role.

Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render them liable to dismissal.

This role is not eligible for sponsorship as per the Government's UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas.

Person Specification

Qualifications

• GCSE’s or Equivalent
• Good literacy and numeracy skills
• NVQ Level 1 in administration
• European Computer Driving Licence (ECDL) or equivalent

Personal Skills, Abilities and Attributes

• Effective communication skills both written and verbal
• Demonstrates ability to undertake a wide range of basic administrative tasks
• Ability to work autonomously and as part of a team
• Proactive approach and ability to problem solve and prioritise
• Willingness to further develop IT and clerical skills and knowledge
• Ability to contribute to the continuous improvement of systems and processes

Length and nature of experience

• Previous experience of using software packages such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience of data inputting and retrieval
• Previous experience in community sector, social care or NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust