Receptionist / Administrator Apprenticeship

NHS; Doncaster; On-site; GBP 17,000 - 20,000; Full time

Job summary

A healthcare trust in Doncaster is offering an apprenticeship opportunity for a Receptionist / Administrator. The role includes providing administrative support, handling queries, and maintaining patient records. Candidates must demonstrate literacy and numeracy skills, along with a willingness to undertake a Level 2 apprenticeship. This position offers training and development within the health service, aiming to prepare you for a fulfilling career in healthcare.

Benefits

Apprenticeship training leading to qualification

Working in a supportive healthcare environment

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1.
• Willingness to undertake a Level 2 Apprenticeship in a relevant field.
• GCSE Grade C or above in English and Maths.

Responsibilities

• Provide comprehensive administration and clerical support to the service.
• Deal with queries from service users and manage medical records.
• Communicate effectively with patients and external agencies.

Skills

Good interpersonal skills

Ability to communicate effectively both verbal and in writing

Awareness and understanding of the requirement for discretion and confidentiality

Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent

Education

GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship

Tools

Microsoft Office

Job description

Receptionist / Administrator - Apprenticeship Opportunity

The closing date is 22 January 2026

Aspire Drug and Alcohol Services are provided in partnership by Rotherham Doncaster and South Humber NHS Trust (RDaSH) and The Alcohol and Drug Service (ADS). We pride ourselves on being innovative and forward thinking, and work closely with the recovery communities we serve to provide flexible, responsive services, which offer the best possible recovery outcomes for all our service users.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification relevant to your role.

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work‑related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know‑how to embark on a successful and fulfilling career within the health service.

Main duties of the job

To provide a comprehensive administration and clerical support service to an identified pathway within Aspire. To include the organisation of clerical workload, management of medical records and related documents, receptionist and call handling duties, working over four base points.

This will include dealing with queries from service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.

The post holder is expected to work across three base points on a weekly basis, including a late night shift once a month, working 11-7 on either a Monday or Thursday.

• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.
• Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****

We reserve the right to close the vacancy early if there are a high amount of applications.

Person Specification

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Experience

• IT skills in Microsoft Office Packages or equivalent experience

Knowledge

• Understand importance of maintaining confidentiality

Skills

• Good interpersonal skills
• Ability to communicate effectively both verbal and in writing
• Awareness and understanding of the requirement for discretion and confidentiality
• Ability to relay correct messages but verbal and in writing

Values

• Reliable
• Caring and Safe
• Empowering and Supportive of colleagues
• Open, transparent and value
• Progressive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rotherham Doncaster and South Humber NHSFT