Receptionist /Administrator

NHS; Harrow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in Harrow is seeking a receptionist to provide administrative support and assist patients in a professional manner. Responsibilities include directing patient inquiries, managing appointment bookings, and maintaining accurate patient information. Ideal candidates will have previous experience in a GP Surgery, knowledge of the EMIS system, and exceptional customer service skills. This role may become permanent based on experience.

Qualifications

• Experience in GP Surgery with a similar role would be an advantage.
• Experience in the Health care profession - similar field experience is an advantage.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional.
• Provide efficient and effective administrative support to the Doctors and Practice Manager.
• Work in conjunction with all other practice staff to create a good environment for the patients.
• Establish patient needs and deal with their requirements effectively and quickly.

Skills

Customer services

Basic IT skills

EMIS system

Dealing with difficult patients

Education

GCSE grade or equivalent

Tools

PowerPoint

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

About us

Civic Medical Centre practice is located in the Marlborough ward of harrow.

2 GP Partners

PM

HCA, Nurses , PN, CP

Position can be permanent from temporary- depending on the experience.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Person Specification

Experience

• Experience in GP Surgery with the similar role would be an advantage
• Experience in GP Surgery with the similar role would be an advantage
• EMIS system
• exceptional customer services
• dealing with difficult patients

Qualifications

• GCSE grade or equivalent
• experience in the Health care profession- similar field experience is an advantage.

Skills

• Experience in GP Surgery with the similar role would be an advantage
• Basic IT skills
• Power point

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDepending upon the experience