Receptionist / Administrator

NHS; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare provider in Greater London is looking for an experienced Receptionist/Administrator to join their busy GP practice. The successful candidate will have proficiency in EMIS Web and a compassionate, patient-focused approach. Responsibilities include greeting patients, managing appointments, and supporting day-to-day operations. Candidates should have prior experience in a healthcare setting, along with strong communication skills and attention to detail. This role is essential in delivering high-quality patient care in a collaborative environment.

Qualifications

• Previous experience working in a GP surgery or healthcare environment is required.
• Confidentiality awareness and understanding of data protection (GDPR) is necessary.
• A basic understanding of medical terminology is needed.

Responsibilities

• Greet and assist patients in person and over the phone.
• Book, amend and cancel appointments using EMIS Web.
• Handle patient queries efficiently and confidentially.
• Process repeat prescription requests.
• Support the clinical and administrative team with day-to-day duties.
• Maintain accurate, up-to-date patient records.
• Manage incoming and outgoing correspondence.

Skills

Communication skills

Attention to detail

Multitasking

Confidentiality awareness

Compassionate and patient-focused approach

Tools

EMIS Web

Docman

Job description

We are a busy, friendly GP practice committed to delivering high-quality patient care in a supportive team environment. We are currently seeking a motivated and professional Receptionist/Administrator with experience using EMIS Web to join our front‑of‑house team.

Main duties of the job

• Greeting and assisting patients in person and over the phone
• Booking, amending and cancelling appointments using EMIS Web
• Handling patient queries efficiently and confidentially
• Processing repeat prescription requests
• Supporting the clinical and administrative team with day‑to‑day duties
• Maintaining accurate, up‑to‑date patient records
• Managing incoming and outgoing correspondence

Qualifications

• Previous experience working in a GP surgery or healthcare environment
• Proficient in using EMIS Web; experience working with EMIS required
• Experience working with Docman
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to multitask in a fast‑paced environment
• Professional, compassionate, and patient‑focused approach
• Confidentiality awareness and understanding of data protection (GDPR)
• Knowledge of NHS systems and procedures
• Basic understanding of medical terminology

About us

We are a busy, friendly GP practice located in the heart of Primrose Hill, committed to delivering high‑quality patient care in a supportive team environment. We are a short walk from Chalk Farm underground station.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.