Receptionist/Administrator

Dorset HealthCare University NHS Foundation Trust; Blandford Forum; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in the UK seeks a Receptionist/Administrator to join its team at Blandford Hospital. The role involves managing reception desks, handling patient enquiries, and maintaining office supplies. The ideal candidate will have NVQ Level 2 in office procedures, strong customer service skills, and confidence in IT systems. This role offers the opportunity to work in a supportive environment contributing to local healthcare services.

Qualifications

• Knowledge of office procedures at NVQ Level 2 or equivalent.
• Experience in a customer-focused environment.
• Confidence in using IT and adapting to new systems.

Responsibilities

• Cover reception desks and manage appointments.
• Handle patient enquiries in person and by telephone.
• Maintain office supplies and process clinic notifications.

Skills

Office procedures knowledge

Customer service

IT competency

Team player

Education

NVQ Level 2 or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Go back Dorset HealthCare University NHS Foundation Trust

Receptionist/Administrator

The closing date is 18 December 2025

You have an opportunity to join the Outpatient Reception and Administration team at Blandford Hospital. We are a small friendly unit of dedicated staff working to support the local Community Hospital services and a wide range of clinics from Dorset County Hospital.

The post will require a positive, flexible and proactive approach in covering three busy reception areas together with associated administrative procedures and responsibilities as detailed in the attached Job Description.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

The main duties will be covering Outpatients, Main and Portman Reception desks, making and changing patient appointments, outcoming clinics, maintaining office supplies via e-procurement systems, dealing with patient enquiries in person and by telephone, processing clinic change notifications as directed by line manager.

Assisting the team by sharing skills and knowledge with colleagues to maintain best practice.

About us

At Dorset HealthCare we are on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We are a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We are an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Knowledge Skills and Training

• NVQ Level 2 or equivalent level of knowledge of office procedures

Job Specific Experience

• Previous experience within a comparable role
• Previous experience of working within a customer/public focused environment

Information Technology

• Competency and confidence in use of IT, with the ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel

Personal Qualities/ Attributes

• The ability to be able to prioritize, use own initiative and be an excellent team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust