Receptionist/Administrative Assistant

NHS; Barnsley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A community health service provider is seeking a full-time Receptionist/Administrative Assistant in Barnsley. This role is key in supporting the Barnsley Community Learning Disability Team by managing communication, scheduling, and administrative tasks. The ideal candidate will possess strong communication skills and a commitment to providing compassionate care within the NHS framework. A welcoming approach and teamwork are essential as you play a vital role in ensuring efficient operations in a supportive environment.

Benefits

Supportive team environment

Professional development opportunities

Qualifications

• Strong written and verbal communication abilities.
• Ability to prioritize tasks effectively and work under pressure.
• Experience in maintaining confidentiality.

Responsibilities

• Greet and assist guests at the reception area.
• Answer incoming calls and direct inquiries.
• Manage scheduling and appointment calendars.

Skills

Good communication skills

Customer care skills

Ability to work in a team

Attention to detail

Education

NVQ level 2 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Receptionist/Administrative Assistant

The closing date is 23 December 2025

Band 2 Receptionist / Admin Assistant. Barnsley Community Learning Disability Team

Hi, I'm Lucy, Admin Supervisor, and I'm really pleased you're looking at this opportunity. We're a close-knit, supportive team that genuinely looks out for one another. Everyone brings something different, and we celebrate that. If you are a motivated, compassionate, and skilled Receptionist / Administrator looking to make a genuine impact, we encourage you to apply.

About the Role

This is a full-time Band 2 Receptionist / Admin Assistant within the dynamic Barnsley Community Learning Disability Team. You will play a crucial role in providing assistance to the admin team as well as the wider team within Mapplewell for the Learning Disability Community Health Team in Barnsley.

As a Receptionist / Admin Assistant you will provide support to the Admin Supervisor and perform other duties.

We seek someone eager to learn and develop personally and assist our service to grow, responding to the needs of the LD population.

Our base is the Mapplewell Centre, which offers a comfortable and modern working environment. It is conveniently situated, offering easy access to the M1 motorway and is only a short distance from Barnsley town centre.

Hours are Monday to Friday 9 a.m. – 5 p.m.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

Main duties of the job

• Greet and welcome guests as soon as they arrive at the Centre
• Answer all incoming calls and respond appropriately
• Receive, sort, and distribute daily mail and deliveries
• Maintain a tidy and presentable reception area with all necessary stationery and materials
• Schedule appointments and maintain calendars as needed
• Perform other clerical duties such as filing, photocopying, and data entry

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the West Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means we are accountable to our members, who can have a say in how we run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues and volunteers to share this commitment.

We do reserve the right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Job responsibilities

JOB SUMMARY

Service user contact referred to in this Job description will only apply when working within a clinical area.

• Under the supervision/direction of the Line Manager, be aware of and be able to undertake the routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner.
• Follow and ensure the service is provided in accordance with well-established policies, procedures, protocols and guidelines and service delivery plans.
• Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.
• May work within clinical environments where basic conflict resolution may be required.
• Work flexibly to meet the needs of the service.
• Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.
• Work with sensitivity and have an understanding of the service and issues experienced by users.
• Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties.
• Assist in ensuring the service experience is positive, and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trust's Values.
• Be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate.

For full details of the role please see the supporting documents attached.

Person Specification

Training

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training and maintain skills.

Experience

• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In working as an effective team member.
• Understanding of the need to maintain strict confidentiality.
• In using a degree of initiative.
• In organising and prioritising own tasks in order to meet deadlines.
• In copy typing / audio typing.
• In working in a caring environment at a band 2 or equivalent level of competence.
• Of NHS software programmes.
• In working in a busy environment with competing demands.

Physical Attributes

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Special Knowledge/Skills

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• In decision-making and prioritisation.
• Good Customer care skills.
• Good interpersonal skills.
• Resilience to pressure and exposure to emotional/distressing situations.
• Non-judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.
• Able to fulfil the requirements of the Trust's value based induction.
• Some Knowledge of GDPR requirements.
• Some knowledge of diversity/cultural requirements.
• Some knowledge of Health & Safety issues and risk identification.
• Some knowledge of moving & handling issues.

Qualifications

• Must be appropriate to the role:
• NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject e.g. business admin, typing/word processing, customer services).
• Or, be able to demonstrate competency at level 2.
• Willingness to undertake further study/development.

Personal Attributes

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South West Yorkshire Partnership NHS Trust