Receptionist/Admin

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Birmingham is looking for a proactive GP surgery receptionist to join their team. The successful candidate will handle various administrative tasks, such as managing patient appointments, liaising with healthcare professionals, and assisting with prescriptions. Previous experience in a GP surgery is preferred. This role offers flexible shifts and the opportunity to work across multiple sites.

Qualifications

• Experience of working in a busy GP surgery would be an advantage.

Responsibilities

• Assist the practice team in daily operations positively.
• Manage pulling and filing notes, photocopying, and scanning.
• Liaise with practice team and community services as necessary.
• Handle prescriptions and assist with appointment requests.

Skills

Good communication skills

Basic IT knowledge

Teamwork

Education

Good standard of general education

Tools

SystmOne

Job description

We are looking for an enthusiastic, hardworking individual to join our current team, previous experience of working as a GP surgery receptionist would be beneficial.

We have multiple sites and you could be working at any of the sites.

We use Systm one and the successful candidate would be required to undertake a number of different administrative roles.

Main duties of the job

To have a thorough knowledge and work in accordance of all practice policies and procedures.

Pulling and filing notes/ Answering calls and sign posting

Photocopying as requested

Scanning/ Coding of hospital letter and results.

Liaising with members of practice team and community services as necessary

Handling completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary.

Process the day appointment and future appointment requests and assist and direct patients to access the appropriate service or healthcare professional

Deal with home visit requests.

Process repeat prescription requests in accordance with practice guidelines.

Any other tasks allocated by Management

About us

All team members have a flexible working approach and are available to work different shift patterns as and when required / asked to do so in order to cover annual leave / sickness etc.

We are a friendly team who work well together and support each other.

Job responsibilities

Job Summary:

To assist to the practice team in the day to day running of the surgery in a positive and courteous manner.

Job Responsibilities:

To have a thorough knowledge and work in accordance of all practice policies and procedures.

Pulling and filing notes,

Photocopying as requested,

Scanning/ Coding of hospital letter and results.

Liaising with members of practice team and community services as necessary

Handling completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary.

Process the day appointment and future appointment requests and assist and direct patients to access the appropriate service or healthcare professional

Deal with home visit requests.

Process repeat prescription requests in accordance with practice guidelines.

Any other tasks allocated by Management

Person Specification

Experience

• Good standard of general education is required
• Experience of working in a busy GP surgery would be an advantage

Qualifications

• Good standard of general education is required and basic IT knowledge.
• Experience of working in a busy GP surgery would be an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.