Receptionist

Badminton England; Wolverton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A national sports governing body is looking for a Receptionist to maintain a welcoming environment at the National Badminton Centre. Responsibilities include excellent customer service, handling inquiries, ensuring compliance with safety regulations, and providing operational support. Ideal candidates are customer-focused, adaptable, and skilled at multitasking. The role offers competitive salary and benefits, including gym membership and a supportive work environment.

Benefits

25 days holiday per annum

Free gym membership

Employee assistance programme

Discounted meals while on duty

Employer pension scheme

Qualifications

• Strong customer service skills required.
• Excellent communication skills are needed.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent customer service to all guests.
• Ensure compliance with health and safety regulations.
• Handle customer complaints and operational challenges.
• Manage all member and visitor queries.

Skills

Customer service skills

Excellent communication skills

Ability to multitask

Team player

PC skills

Job description

Overview

The National Badminton Centre is a modern facility with world-class badminton courts, gym facilities, a spin studio, meeting rooms, a 25-room hotel, a sports bar, a small restaurant and the National Badminton Museum. We aim to be a great place to work, rest and play, and you could be part of its success.

As part of the package, Badminton England offers 25 days’ holiday (pro‑rated and rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities, and employee assistance programme for legal, medical and wellbeing advice.

Do you want to join us in making badminton the most inclusive and accessible sport in England? Join a thriving team of staff to deliver a great environment for the local community in Milton Keynes.

Role

Title: Receptionist

Team: National Badminton Centre

Responsible to: Hospitality Manager

Office Location: National Badminton Centre, Milton Keynes

Salary: £24,375

Term: Permanent, full time (37.5h a week)

Role purpose

The Receptionist will be responsible for providing a warm welcoming environment for all visitors to the NBC including athletes, gym & badminton club members, museum guests, lodge guests and the Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.

Main responsibilities

• Customer Service & Operational Management: Create a warm, welcoming environment for all customers and team members
• Provide excellent customer service to all guests – being open, friendly, confident and approachable
• Proudly representing the Badminton England team, living our values and promoting a positive brand image
• Handling transactions with ease and operating the cashless register efficiently
• Answering the telephone/emails in a prompt, friendly efficient way in order to direct callers to the appropriate contact point for both the National Badminton Centre and Badminton England
• Manage all members and visitors queries by resolving or escalating as necessary
• Maintain an organised front desk area, ensuring it is always tidy and presentable
• Assist with the daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning
• Key Holder – assisting with the centre opening and closing on a shift basis
• Carry out cleaning tasks in accordance with operational procedures and inhouse system - Opspal
• Process transactions through square and ensuring accurate record keeping for sales and bookings
• Book in conference room bookings
• Place orders where relevant
• Provision of administration support to other members of the team when required

Compliance and Safety

• Ensure compliance with health and safety regulations across all areas of the building
• Ensure emergency response readiness including assisting with the coordination of evacuations
• First Aid Qualified – complete accident/incident reports and follow any First Aid incidents

Communication

• Contribute to effective handovers about your areas of responsibility
• Manage customer complaints, operational challenges, and sales inquiries efficiently
• Respond to all booking.com messages and reviews in a timely manner
• Foster a motivating work environment through living our BE values
• Actively encourage all lodge guests/potential lodge customers to book direct through the National Badminton Centre website

Qualifications & Skills

• Team player, keen to develop ideas to improve our customer experiences
• Strong customer service skills
• Excellent communication skills
• Ability to multitask and prioritise in a fast-paced environment
• Great PC skills – ability to use a variety of software packages including Excel

Additional Requirements

• First Aid certification (training provided if needed)
• Flexibility to work evenings, weekends, and holidays as required

Other Duties

• To comply with the requirements of Badminton England’s procedures and policies
• To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated)

Benefits

• 25 days holiday per annum (pro-rated), rising by 1 day to a maximum of 30 days per year
• Employer pension scheme and other wellbeing benefits
• Discounted meals while on duty
• Free gym membership
• Employee assistance programme

Find out more about the benefits of working at Badminton England

Working at Badminton England

Check out what it is like to be part of our amazing team on our Working at Badminton England information page.

Diversity & Inclusion

We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read our Inclusion Strategy.

Application Process

Please send us your CV along with a cover letter explaining why you’re a great fit for the role. We are looking for someone to start as soon as possible.