Receptionist

Wyke Regis & Lanehouse Medical Practice; Weymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP practice in Weymouth is seeking a GP Receptionist to provide essential support for patient coordination and administrative tasks. The ideal candidate will have experience in a GP practice, be educated to at least GCSE level, and demonstrate a polite telephone manner. This role involves managing appointments, assisting patients, and supporting clinical staff with various tasks.

Qualifications

• Experience in a GP practice.
• Experience with SystemOne.
• Excellent communication skills.

Responsibilities

• Act as a central point of contact for patients.
• Maintain and monitor the practice appointment system.
• Support all clinical staff with general tasks.

Skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Education

Educated to GCSE level or equivalent

Tools

SystemOne

Job description

The GP receptionistis responsible for undertaking a wide range of reception duties and providingsupport to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patientsas required

Main duties of the job

To actas a central point of contact for patients, the distribution of information, messagesand enquiries for the clinical team, liaising with the multidisciplinary teammember and external agencies such as secondary care and community serviceproviders

About us

Wyke Regis and Lanehouse Medical Practice is a GP practice serving the Weymouth area, operating from three convenient locations to provide accessible primary care to its community. The practice is committed to delivering high-quality, patient-centred services across both sites, ensuring continuity of care for patients of all ages.

The practice offers a wide range of services including routine and urgent appointments, chronic disease management, health promotion, minor illness care, and access to a multidisciplinary team. With a focus on compassionate, effective, and responsive care, Wyke Regis and Lanehouse Medical Practice works closely with local health and social care partners to meet the evolving needs of the community.

Job responsibilities

The coreresponsibilities of the receptionist are as follows. On occasion, there may bea requirement to carry out tasks not listed below, that are within thereasonable scope of the role.

• Maintainand monitor practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, dealing with the callers request appropriately
• Signpostpatients to the correct service
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Data entryof new and temporary registrations and relevant patient information asrequested
• Input dataas necessary onto patients healthcare records
• Directrequests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
• Manage allqueries as necessary in an efficient manner
• Carry outsystem searches as requested
• Supportall clinical staff with general tasks as required
• Photocopydocumentation as required
• Maintain aclean, tidy and effective working area
• Monitorand maintain the reception area and notice boards

In addition to thecore responsibilities, the Receptionist may be requested to;

1.Actionincoming emails and correspondence as necessary

2.Completeopening and closing procedures in accordance with the rota

3.Partake inaudit as directed by the audit lead

4.Supportadmin team, providing cover during absences

5.Scanpatient related documents and attach scanned documents to patients healthcarerecord

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.