Receptionist

The Village Surgery, Pinxton and South Normanton; South Normanton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider is seeking a flexible Receptionist to support daily operations in a busy surgery. The role involves managing patient flow, maintaining medical records, and supporting doctors and nurses. Ideal candidates will possess GCSEs in English and Maths, along with experience in administration or reception roles. This dynamic environment requires strong communication skills and a commitment to confidentiality. Join a welcoming team dedicated to patient care.

Qualifications

• Experience in administration or reception role.
• Prior exposure to patients or customers is preferred.
• Experience in a healthcare setting is advantageous.

Responsibilities

• Contribute to the day-to-day running of reception.
• Monitor and direct patient flow throughout the surgery.
• Maintain up-to-date administrative paperwork.
• Ensure medical records are kept current.

Skills

Communication skills

Customer service

Confidentiality

Administrative skills

Education

GCSE A-C in English and Maths

Administration NVQ or equivalent

Job description

Go back The Village Surgery, Pinxton and South Normanton

Receptionist

The closing date is 09 February 2026

Flexibility needed to cover sickness and holidays. Please note the surgery hours are between 8.00-18.30, Mon to Fri. Est start date end of March 2026.

Join a team where no two days are ever the same! We are a busy surgery over two sites (South Normanton and Pinxton). We have over 9,000 patients so the role is fast paced.

We are a friendly team with over 20 members of staff who are happy to help!

Main duties of the job

• Contributing to the day to day running of reception.
• Opening premises and checking heating and ventilation.
• Restoration of telephone and IT equipment.
• Registration of new Patients.
• Booking Appointments for Patients. Booking Patients as they arrive in Reception.
• Monitoring and Directing Patient flow throughout the surgery.
• Overseeing Waiting Room.
• Contributing to keeping the admin and paperwork up-to-date.
• Ensuring Doctor and Practice Nurse have relevant medical records/hospital letters/diagnostic reports for consultation.
• Read coding and Scanning of Patients correspondence, Hospital letters, reports etc. ensuring medical records are kept up to date.
• Ensuring Doctors consulting room is kept tidy and stocked with appropriate forms.
• Operating computer for repeat prescriptions. Preparation of repeat prescriptions including EPS system and ensuring these are signed and checked by the Doctor.
• Operating computers for recording all information as required.
• Transferring phones to appropriate people and to night service as required.
• Attending courses, practice meetings etc. as required.
• Maintaining confidentiality at all times.
• Making refreshments for Doctor, Healthcare professionals & visitors as required.
• Any other duties as may be required by Practice Manager or Doctor.
• Use of email for corresponding with practice teams and other agencies.
• Summarising medical records.
• Distribution of mail.

About us

PLEASE NOTE This role is based at both South Normanton and Pinxton Surgeries (The Village Surgery)

We are a very friendly team who work together collaboratively as Amber Medical Services, which consists of Limes Medical Centre, The Village Surgery and Blackwell Medical Centre.

We have three partners across sites, two salaried GPs, a Nursing team and an Administrative/ Reception team on site.

Job responsibilities

• Contributing to the day to day running of reception.
• Opening premises and checking heating and ventilation.
• Restoration of telephone and IT equipment.
• Registration of new Patients.
• Booking Appointments for Patients. Booking Patients as they arrive in Reception.
• Monitoring and Directing Patient flow throughout the surgery.
• Overseeing Waiting Room.
• Contributing to keeping the admin and paperwork up-to-date.
• Ensuring Doctor and Practice Nurse have relevant medical records/hospital letters/diagnostic reports for consultation.
• Read coding and Scanning of Patients correspondence, Hospital letters, reports etc. ensuring medical records are kept up to date.
• Ensuring Doctors consulting room is kept tidy and stocked with appropriate forms.
• Operating computer for repeat prescriptions. Preparation of repeat prescriptions including EPS system and ensuring these are signed and checked by the Doctor.
• Operating computer for recording all information as required.
• Transferring phones to appropriate people and to night service as required.
• Attending courses, practice meetings etc. as required.
• Maintaining confidentiality at all times.
• Making refreshments for Doctor, Healthcare professionals & visitors as required.Any other duties as may be required by Practice Manager or Doctor.
• Use of email for corresponding with practice teams and other agencies.
• Summarising medical records.
• Distribution of mail.

Person Specification

Qualifications

• GCSE A-C in English and Maths
• Administration NVQ or equivalent

Experience

• Working within an administration or reception role
• Experience of patients or customers
• Working within the healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Village Surgery, Pinxton and South Normanton