Receptionist

LAH Property Marketing; Royal Tunbridge Wells; On-site; GBP 28,000; Full time

Job summary

A corporate office management company in Tunbridge Wells seeks an experienced corporate receptionist. You will manage reception duties, oversee building maintenance and enhance tenant engagement through events. Ideal candidates should possess strong customer service skills, experience in front of house roles, and a proactive attitude. The role offers a salary of £27,846 per year and operates Monday to Friday.

Benefits

Contributory Pension Scheme

Wellness scheme

Company Events

Qualifications

• Proven experience in a front of house reception role.
• Facilities management experience is desirable.
• Excellent written/verbal communication skills.

Responsibilities

• Welcome and register visitors to the building.
• Manage contractors and maintain service standards.
• Plan and deliver tenant engagement events.

Skills

Customer service

Multitasking

Communication skills

Proactive attitude

Tools

Microsoft Office

Job description

Overview

Department: Front of House

Location: Tunbridge Wells

Compensation: £27,846 / year

Description

Receptionist – Full Time

£27,846

We are looking for an experienced and efficient corporate receptionist who is ready to move into a role with additional facilities management and event responsibilities. You will relish a challenge and be highly organised, managing contractors and updating reports to support the off-site building manager.

The role is based in a modern office, near Mount Ephraim and just a short walk from the town centre. You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing mini events that help to create a community vibe in the office complex. You should be well presented with proven experience and confident to take ownership of this varied role.

Salary - £27,846 pa

Hours - Monday to Friday 8.30am – 5.00pm

(Lunch break to be taken in the building)

Key Responsibilities

• Reception
• You will become the face of the building, ensuring everyone receives a warm and professional welcome
• Take ownership of the reception area, always looking for ways to improve the service delivered to everyone visiting or working in the building
• Meeting, greeting and registering all visitors to the building, following appropriate protocols
• Managing deliveries, including couriers and post
• Develop a good understanding of the local area, using this information to create a local amenities information file
• General administration, as required

• Building management
• Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution
• You will build a rapport with all service partners (contractors, cleaners, security) to ensure consistency of standards
• Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
• Produce a weekly update report for key stakeholders

• Tenant experience and community engagement
• In collaboration with the receptionist from the neighbouring building, you will plan and deliver an annual summer event designed to develop a sense of community and enhance workplace enjoyment for everyone in the building
• Produce a quarterly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand

Skills, Knowledge and Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• You have facilities management experience (desirable)
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Proactive, self-motivated and thrive in an environment where you are required to multitask
• Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
• You are a competent Microsoft Office / PC systems user and willing to learn in house systems and processes

Benefits

• Contributory Pension Scheme/Life assurance
• LAH Training Academy
• Company Events
• Wellness scheme, including a 24-hour confidential helpline, virtual / telephone GP