Receptionist

Signature Senior Lifestyle Ltd; Reigate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury care and nursing home in Reigate is seeking a Receptionist to be the first point of contact for visitors. You will manage the reception area, welcoming visitors, answering phones, and performing administrative tasks. The ideal candidate will possess excellent communication skills and be IT literate. This role requires a professional manner and a proactive attitude as you contribute to a kind and positive workplace culture.

Qualifications

• Friendly and welcoming first point of contact for the business.
• Previous switchboard experience and exposure to client complaints is a bonus.

Responsibilities

• Clean and tidy the reception area for best impressions.
• Greet visitors courteously, check identity, and manage visitor logs.
• Answer phones, redirect calls, and handle emails.
• Perform filing, word-processing, and maintain databases.
• Organise staff lunch rotas and manage incoming post.

Skills

IT literate – competent in MS Office

Excellent communication skills

Professional telephone manner

Problem-solving

Job description

About the Role

Be the first person everyone meets in this front‑of‑house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Reigate.

Responsibilities

• Cleaning and tidying the reception area to make the best possible impression
• Welcoming and greeting visitors in a professional, friendly and courteous manner, checking the visitors' book, the visitor’s identity and ensuring the contractors' log is signed by visiting workmen
• Answering the phone, redirecting calls, recording messages, managing emails and faxes as required
• Performing various office and admin duties such as filing, word‑processing, maintaining databases and photocopying for other senior staff
• Organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves

Culture

We are kind and compassionate, positive and resilient, proactive and organised, honest and accountable, passionate and keen to develop. If this sounds like you, you’ll fit right in.

Qualifications

• Friendly and welcoming first point of contact for the business
• IT literate – competent in MS Office
• Previous switchboard experience and a professional telephone manner
• Previous exposure to problem‑solving and client complaints (bonus)
• Excellent communication skills