Receptionist

Portico; Oxford; On-site; GBP 30,000; Full time

Job summary

A leading hospitality service provider in Oxford is seeking a dedicated Receptionist (Welcome Host) to join their Front of House team. The ideal candidate will demonstrate exceptional customer service and professionalism, ensuring a seamless experience for visitors and staff. Responsibilities include being the initial point of contact, creating memorable arrival journeys, and fostering strong relationships within a diverse clientele. Suitable for someone with prior customer service experience in corporate settings. Competitive salary of £29,500 and excellent benefits are offered.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Must have customer service experience, preferably in a corporate, 5* hotel or airline environment.
• Excellent interpersonal skills to build strong relationships with tenants.
• Ability to engage and provide high levels of service.

Responsibilities

• Be the first point of contact for visitors, clients, and staff.
• Ensure seamless and memorable arrival experiences.
• Work collectively with service partners for a one team approach.

Skills

Strong communication

Attention to detail

Flexibility and adaptability

Excellent multitasking

Customer service

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Receptionist (Welcome Host), to join our Front of House team at multi-tenant building in Oxford.

As a corporate receptionist you will be the first point of contact for visitors, clients and staff, demonstrating the highest level of customer service and professionalism with every interaction.

You will make the staff and visitor arrival journey, seamless and memorable through genuine engagement and efficiency, working collectively with other service partners to achieve a one team approach.

Shift details: 40 hours per week. Shifts between 8:00-17:00, Mon-Fri.

Salary: £29,500

Please note that this is a stand-alone role and the successful candidate will need to be comfortable to be the sole Portico team member on site, whilst being a part of a larger team based at other locations.

Qualifications

The successful candidate will have strong communication, good attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to handle to differing client needs. Passionate about excellent service and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer service experience is required for the role, preferably within a corporate, 5* hotel or airline environment.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.