Receptionist

Saddleworth Medical Practice; Oldham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A local healthcare provider in Oldham is looking for a dedicated Medical Receptionist to enhance their team. The successful candidate will have strong communication skills, experience in reception work, and a good understanding of IT. Responsibilities include booking appointments, administrative duties, and ensuring patient confidentiality. This role requires good educational background with GCSEs in Mathematics and English and experience in a similar setting. Join a supportive and dynamic team focused on patient care.

Benefits

Training opportunities

Supportive team environment

Qualifications

• Good standard of general education.
• Experience of working with the general public.
• Experience of reception work.

Responsibilities

• Provide a point of contact for patients.
• Book appointments for patients with doctors.
• Ensure patient confidentiality at all times.

Skills

Excellent communication skills (Written and Oral)

Time Management

Confidentiality

Interpersonal skills

Education

General education

GCSE Mathematics C or above

GCSE English C or above

NVQ II in Customer Care

Tools

EMIS Web clinical system

Job description

The practice is looking for a Medical Receptionistto join our experienced team.

37 hours per week

Monday to Friday

Main duties of the job

You should have a good understanding of IT and administration systems, be a good team player and have a flexible approach to work. You will have a pleasant, approachable and caring attitude, excellent telephone skills and be committed to providing a patient focused service.

About us

Practice population: 14,000

Semi-rural location

Team: 4 Partners, 4 Salaried GPs, 2 Pharmacists, 1 Paramedic,2 Community Matrons, 5 Practice Nurses, 3 HCA, 20 Admin

Clinical system: EMIS

Training / Teaching practice

CQC Rated Good

High QOF achievement

Active member of our Primary Care Network

Job responsibilities

Role Summary

The main purpose of the role is to provide a point of contact forpatients and act as a focal point of communication between patients, doctorsand other clinical staff. The postholder will share reception and clerical duties within the Practice and at thebranch surgery as required, including use of the telephone and any otherequipment as deemed necessary to carry out the duties listed below.

Reception Duties

To book appointments for patients with doctors andnursing staff and to ensure that patients who need urgent attention are seen.

The accurate scanning of medical records, medicalcorrespondence and other paperwork.

Sorting of post, both internal and external.

To retrieve notes for doctors and nurses asrequired.

To record all visits and messages and ensure thatthey are passed on to the appropriate person in an efficient manner.

To receive patients and supervise flow of patientsto doctors and nurses.

To assist with computerised repeat prescriptionsand other computer systems.

Administration duties as required for theefficient running of the Practice.

Ensure that the Reception/Waiting area is tidy andready for use by incoming colleagues and patients/visitors to the practice.

To ensure that there are adequate supplies ofstationary and other routine documents available in the consulting rooms,reception and waiting areas.

To provide cover duties for other members of staffin case of holidays or sickness, in order to ensure the smooth running of thePractice.

To assist with the implementation of new systemsto ensure continued development of the Practice.

To ensure patient confidentiality at all times.

To prepare tea and coffee as required, as part ofan agreed rota.

The post-holder will participate in any training programme implementedby the practice as part of this employment, with such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have accessto information relating to the practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating to confidentialityand the protection of personal and sensitive data

Health& safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice health & safety policy, the practice health & safety manual,and the practice infection control policy and published procedures. This willinclude:

• Usingpersonal security systems within the workplace according to practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
• Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
• Keepingown work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scopeof the job holders role
• Undertakingperiodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting thewelfare of children.

Safeguarding

To recognise that promoting the welfareand safeguarding children, young people and adults is everyones business andaccess training or supervision as appropriate to the role.

Equality and diversity:

The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

• Actingin a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behavingin a manner that is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice,and will:

• Alertother team members to issues of quality and risk
• Assessown performance and take accountability for own actions, either directlyor under supervision
• Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

This list is not meant to be exhaustive and will be subject to changefrom time to time in agreement with the post holder.

Person Specification

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care

Experience

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

Behaviours

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality

Skills

• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills

Knowledge

• Knowledge of EMIS Web clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.