Receptionist

Aimbridge Hospitality; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in North East England is looking for a Front Office team member. Your role will include managing check-ins and check-outs while providing exceptional customer service. You will communicate effectively with guests and colleagues, ensuring all information is accurate and operations run smoothly. The ideal candidate will possess strong organizational and communication skills, with basic technical proficiency and experience in hotel software preferred. Competitive training and hotel discounts are part of the package.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay advance

24/7 employee assistance programme

Incentives for contributions

Flexible working opportunities

Qualifications

• Proficient in communication, both verbal and written for effective interaction.
• Strong organizational skills to manage bookings and front desk operations.
• Detail-oriented to ensure accuracy in guest information and bookings.
• Basic computer skills with experience in hotel management software preferred.

Responsibilities

• Ensure smooth check-in/out process for guests.
• Maintain communication with the Front Office Manager regarding guest feedback.
• Maximise room occupancy while promoting hotel services.
• Comply with hotel security and health regulations.
• Support colleagues across all operational areas.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Opera

Fidelio

Job description

Job Overview

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Required Skills

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities

A day in the life of…