Receptionist

Rodericks Dental; Matlock; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Matlock is seeking a Receptionist to provide excellent front-line service to patients. You will manage appointments, assist patients with inquiries, and work closely with the dental team. Ideal candidates should excel in customer service, communication, and teamwork, while having a passion for the dental sector. This position offers a tiered salary and benefits including training and annual leave enhancements.

Benefits

Tiered salary based on experience

Retail discounts through an app

Increased annual leave with service

Birthday leave

Comprehensive training

Refer a friend scheme

Qualifications

• Experience in providing high-level customer service.
• Ability to work with practice KPIs and follow procedures.
• Passion for learning about dental treatments.

Responsibilities

• Welcome and assist patients in person and over the phone.
• Manage patient scheduling and inquiries efficiently.
• Handle payments and liaise with external organizations.

Skills

Customer service

Communication

IT skills

Teamwork

Attention to detail

Job description

Overview

Job Type: Permanent
Job Sector: Health, Medicine
Region: London
Location: Matlock
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 18/09/2025
Recruiter: Rodericks Dental
Job Ref: rodericks/TP/Daleroad/Receptionist/7335
Job Views: 2

Role

Receptionist at Dale Road Dental Practice. Hours: 24 hours per week. Benefits: tiered salary based on experience and skills; retail discounts and deals through our easy-to-use app; annual leave that increases with length of service; extra day of annual leave for your birthday; comprehensive training (including online and in person courses); refer a friend scheme.

Overview of duties

• You are the first point of contact for every customer, welcoming them, understanding how they are feeling, and ensuring a great experience. You will know that first impressions count.
• You will work side by side with every team member and build trust through efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with patients in person and over the phone.
• You will handle any concerns and queries regarding treatments on offer, including pricing and follow ups.

Key responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring time is used efficiently
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and pursuing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to build rapport and maintain a high level of customer service
• Passion to build knowledge of treatment options within the dental sector
• Driven to contribute to the practice’s success by seizing opportunities
• Ability to follow processes and work in a structured, organized way
• Comfortable working toward practice KPIs (call answer rate, data capture, rebooking)
• IT skills and ability to learn SOE software
• Positive, resilient, and composed under pressure
• Strong attention to detail
• Excellent teamwork

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through the app
• Annual leave increases with length of service
• Birthday leave
• Comprehensive training (online and in-person)
• Refer a friend scheme

Contact Details

Rodericks Dental
Tel: [phone]
Contact: Bethany Phillips
Email: [e-mail]