Receptionist

NHS; Matlock; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Matlock is looking for a dedicated receptionist to join their team. You will provide excellent service, greet patients, and manage administrative tasks in a busy GP practice. The ideal candidate has strong communication skills and experience in customer service. This is a permanent, part-time role offering 15 hours per week, with flexible scheduling including holiday cover.

Qualifications

• Proven experience in an administrative office environment.
• Background in customer service.
• Experience in a Primary Care setting and as a receptionist.

Responsibilities

• Receive and assist patients at the front desk.
• Handle telephone inquiries with professionalism.
• Undertake administrative tasks essential for the practice's operations.

Skills

Excellent oral communication skills

Organisational / problem solving skills

Ability to cope under pressure

Excellent keyboard and computer skills

Customer service skills

Education

5 GCSEs at grade C/4 or above, including English and Maths

Tools

SystmOne clinical system

Job description

An exciting opportunity has arisen at our busy GP practice for an enthusiastic receptionist to join our friendly team.

This is a permanant role, based at Hannage Brook Medical Centre, Wirksworth, working 15 hours over 1.5 days per week:

There may be some flexibility with working hours, and the successful applicant will be required to undertake additional hours to cover leave as required. This will include holiday cover for our enhanced access clinics which run on Wednesday evenings (until 8.30pm) and Saturday mornings.

We reserve the right to close applications earlier than the advertised deadline if we receive a high volume of interest.

Main duties of the job

Key Responsibilities:

Provide general assistance to the practice team, ensuring a welcoming and professional environment for patients and visitors.

Receive, assist, and direct patients efficiently, helping them access the appropriate healthcare professional or service.

Handle telephone and face-to-face enquiries with courtesy and professionalism.

Undertake various administrative tasks to support the smooth running of the practice.

Facilitate effective communication between patients, the primary healthcare team, secondary care, and other healthcare agencies.

This role is ideal for someone who enjoys working in a busy, patient-focused environment and is committed to providing excellent service.

About us

Our practice is located in the lovely town of Wirksworth, where we are deeply connected to the local community. We take pride in providing compassionate, patient-centred care and fostering a welcoming environment.

You can read more about our Purpose, Vision, and Values on our website https://hannagebrook.co.uk/practice-information/about-us

Job responsibilities

General Reception Duties:

Receiving patients at the front desk, dealingwith them in a polite, helpful and friendly manner

Answering the telephone and acting upon thecontent of the call

Receiving and passing on messagesface-to-face, via telephone or computer

Arranging the most appropriate appointment forpatients

Dealing with the registration procedure for newpatients

Contacting patients as instructed by clinicians

General office duties, including dealing withincoming and outgoing mail, sending emails and photocopying

To have a thorough knowledge of all practiceprocedures.

Registrations of new/temporary patientscomputer data entry and medical records.

Process repeat prescription request inaccordance with practice guidelines.

Person Specification

Qualifications

• 5 GCSEs at grade C/4 or above, or equivalent, including English and Maths
• Any qualification/experience giving evidence of computer skills
• Any qualification/experience giving evidence of customer service skills

Experience

• Experience of working in an administrative office environment
• Experience of dealing with people in a customer services role
• Experience of working as part of a team
• Previous experience working in a Primary Care setting
• Previous experience as a receptionist in General Practice
• Experience of answering calls in a high call volume environment

Skills & Qualities

• Excellent oral communication skills, both face to face and on the phone.
• Ability to take in information and convey this accurately to a third party.
• Organisational / problem solving skills.
• Flexibility.
• Ability to cope under pressure.
• Ability to deal with people patiently, and to convey an attitude of helpfulness.
• Excellent keyboard and computer skills.
• Ability to work as part of an integrated multi-skilled team.
• Ability to use own judgement, resourcefulness and common sense.
• Resilient.
• Knowledge of clinical software, preferably SystmOne clinical system.

£12.30 to £12.48 an hourupon completion of probatioanry period