Receptionist

Hannage Brook Medical Centre; Matlock; On-site; GBP 10,000 - 40,000; Part time

Job summary

A busy GP practice in Matlock is looking for an enthusiastic receptionist to join their team. This permanent role offers 10 hours across 2 days per week, with additional hours required for holiday cover. Responsibilities include welcoming patients, handling enquiries, and assisting in the smooth running of the practice. The ideal candidate will have strong communication and organizational skills and a background in customer service. Compensation is £12.35 to £12.61 per hour post-probation.

Qualifications

• Experience in an administrative office environment.
• Experience in customer service roles.
• Ability to work as part of a team.

Responsibilities

• Receiving patients at the front desk.
• Handling telephone and face-to-face enquiries.
• Facilitating effective communication among healthcare teams.

Skills

Excellent oral communication skills

Organisational / problem solving skills

Excellent keyboard and computer skills

Ability to cope under pressure

Customer service skills

Education

5 GCSEs at grade C/4 or above, including English and Maths

Proof of computer skills

Proof of customer service skills

Tools

SystmOne clinical system

Job description

An exciting opportunity has arisen at our busy GP practice for an enthusiastic receptionist to join our friendly team.

This is a permanant role, based at Hannage Brook Medical Centre, Wirksworth, working 10 hours over 2 days per week:

The successful applicant will be required to undertake additional hours to cover leave as required. This will include holiday cover for our enhanced access clinics which run on Wednesday evenings (until 8.30pm) and Saturday mornings.

We reserve the right to close applications earlier than the advertised deadline if we receive a high volume of interest.

Main duties of the job

Key Responsibilities:

Provide general assistance to the practice team, ensuring a welcoming and professional environment for patients and visitors.

Receive, assist, and direct patients efficiently, helping them access the appropriate healthcare professional or service.

Handle telephone and face-to-face enquiries with courtesy and professionalism.

Undertake various administrative tasks to support the smooth running of the practice.

Facilitate effective communication between patients, the primary healthcare team, secondary care, and other healthcare agencies.

This role is ideal for someone who enjoys working in a busy, patient-focused environment and is committed to providing excellent service.

About us

Our practice is located in the lovely town of Wirksworth, where we are deeply connected to the local community. We take pride in providing compassionate, patient-centred care and fostering a welcoming environment.

You can read more about our Purpose, Vision, and Values on our website https://hannagebrook.co.uk/practice-information/about-us

Job responsibilities

General Reception Duties:

Receiving patients at the front desk, dealingwith them in a polite, helpful and friendly manner

Answering the telephone and acting upon thecontent of the call

Receiving and passing on messagesface-to-face, via telephone or computer

Arranging the most appropriate appointment forpatients

Dealing with the registration procedure for newpatients

Contacting patients as instructed by clinicians

General office duties, including dealing withincoming and outgoing mail, sending emails and photocopying

To have a thorough knowledge of all practiceprocedures.

Registrations of new/temporary patientscomputer data entry and medical records.

Process repeat prescription request inaccordance with practice guidelines.

Person Specification

Qualifications

• 5 GCSEs at grade C/4 or above, or equivalent, including English and Maths
• Any qualification/experience giving evidence of computer skills
• Any qualification/experience giving evidence of customer service skills

Experience

• Experience of working in an administrative office environment
• Experience of dealing with people in a customer services role
• Experience of working as part of a team
• Previous experience working in a Primary Care setting
• Previous experience as a receptionist in General Practice
• Experience of answering calls in a high call volume environment

Skills & Qualities

• Excellent oral communication skills, both face to face and on the phone.
• Ability to take in information and convey this accurately to a third party.
• Organisational / problem solving skills.
• Flexibility.
• Ability to cope under pressure.
• Ability to deal with people patiently, and to convey an attitude of helpfulness.
• Excellent keyboard and computer skills.
• Ability to work as part of an integrated multi-skilled team.
• Ability to use own judgement, resourcefulness and common sense.
• Resilient.
• Knowledge of clinical software, preferably SystmOne clinical system.

£12.35 to £12.61 an hourupon completion of probatioanry period