Receptionist

Rodericks Dental; Loughborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Loughborough is looking for a dedicated Receptionist to provide exceptional support to patients. The role involves managing appointment schedules, handling patient inquiries, and ensuring a positive experience for all visitors. Ideal candidates will possess strong communication skills and a passion for the dental sector. Competitive salary and various benefits offered.

Benefits

Tiered salary based on experience and skills

Retail discounts

Annual leave increases with length of service

Extra day of annual leave for Birthday

Comprehensive training

Qualifications

• Ability to easily build rapport and operate at a high level of customer service.
• Passion to build knowledge of treatment options within the dental sector.
• Strong attention to detail and excellent teamwork.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries and ensuring time is filled correctly.
• Taking payments and chasing outstanding patient debt.

Skills

Customer service

Communication skills

Attention to detail

IT skills

Ability to build rapport

Tools

SOE software

Job description

Overview

Role: Receptionist
Location: Victoria House Dental Practice, Loughborough
Hours: 40 hours per week
Job Type: Permanent
Job Sector: Health, Medicine
Region: London

Salary: Competitive Salary + practice performance bonus scheme

Posted: 17/09/2025

Recruiter: Rodericks Dental
Job Ref: rodericks/TP/VictoriaHouse/Receptionist/7314

Role Description

As a Receptionist you are at the heart of your practice. You are the first point of contact for every patient. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You will know that first impressions count. You will work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You will handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring time is filled correctly
• Working with the team to understand NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key Skills and Experience

• Ability to easily build rapport and operate at a high level of customer service
• Passion to build knowledge of treatment options within the dental sector
• Ability to drive the success of the practice by seizing opportunities
• Ability to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive, resilient, and able to work in a composed manner
• Strong attention to detail and excellent teamwork

Contact Details

Rodericks Dental
Tel: [phone]
Contact: Bethany Phillips
Email: [e-mail]