Receptionist

NHS; Lancaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public health organisation is seeking a Receptionist to provide quality reception services at multiple sites. The ideal candidate will possess strong organisational and communication skills, with experience in customer services. The role requires flexibility and a professional demeanor when interacting with various stakeholders. The organisation promotes a positive work/life balance and offers opportunities for personal development.

Benefits

Flexible working options

Opportunities for training and personal development

Qualifications

• Experience in customer services or administration.
• Willingness to commit to continuous personal development.
• Knowledge of administrative systems and processes.

Responsibilities

• Provide a high standard, quality reception service.
• Assist in problem solving and customer inquiries.
• Work flexibly across different sites as required.

Skills

Excellent communication skills

Organisational skills

Ability to work independently

Teamwork

Education

NVQ Level 2 in Customer Care or equivalent

Job description

Receptionist

The closing date is 01 October 2025

An exciting opportunity has arisen for a Receptionist based at The Orchard Inpatients. Working hours:

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.

You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service with The Bay Network.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Person Specification

Education/ Qualifications

• NVQ Level 2 in Customer Care - or equivalent experience
• Willingness to commit to continuous personal development
• Specialist knowledge and application of mental health assessments and interventions using expert level clinical reasoning.

Knowledge

• Knowledge of administrative systems and processes
• Specialist knowledge and application of mental health assessments and interventions using expert level clinical reasoning.

Experience

• Previous experience in customer services or administration
• Specialist knowledge and application of mental health assessments and interventions using expert level clinical reasoning.

Personal

• Approachable and empathetic
• Excellent communication and interpersonal skills
• Ability to make decisions and solve routine problems
• Organised with the ability to respond to changing priorities
• Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust