Receptionist

Interstate Hotels & Resorts, Inc.; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in the UK seeks a Front Office team member to ensure a smooth check in/out process for guests. Responsibilities include maximizing room occupancy, promoting hotel services, and maintaining compliance with safety regulations. Ideal candidates are detail-oriented with excellent communication and organizational skills, and basic proficiency in Microsoft Office and hotel management software. This role offers industry-leading training, hotel discounts, and additional employee benefits.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay as you earn

24/7 access to employee assistance programme

Uncapped incentives

Free staff parking

Qualifications

• Passionate about providing an exceptional guest experience.
• Detail-oriented for accurate guest information and bookings.
• Responsible for managing guest reservations.

Responsibilities

• Ensure a smooth check in/out process for all guests.
• Maximize room occupancy and promote hotel services.
• Support colleagues across the operational team.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Basic computer skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Key Skills

• Communication skills: Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.


• Organisational skills: Responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk.


• Attention to detail: Detail-oriented to ensure that all guest information is accurate and all bookings are processed efficiently.


• Technical skills: Basic computer skills, including proficiency in Microsoft Office, email, and internet use. Some experience with hotel management software systems such as Opera or Fidelio is an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Rainhill Hall Hotel
800 Warrington Road, Prescot, Lancashire, L35 6NZ

Benefits

• Industry leading training and leadership development opportunities


• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa


• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing


• 24/7 access to our employee assistance programme


• Uncapped incentives to reward you for your contributions


• Free staff parking