Receptionist

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Havant; On-site; GBP 21,000 - 24,000; Full time

Job summary

A regional healthcare organization is seeking a Receptionist to provide comprehensive support to the Elmleigh team in Havant. This position emphasizes excellent customer care, with responsibilities that include welcoming visitors, answering calls, and maintaining a tidy reception area. Candidates should have experience in customer service and a positive, professional demeanor. The role offers flexible working hours and promotes inclusivity in recruitment processes.

Qualifications

• Previous experience of working within a customer service environment.
• Experience of working within a team and ability to work alone.
• Previous experience in a Reception or customer service environment.

Responsibilities

• Welcome visitors in a kind, professional manner.
• Answer and transfer calls, take messages.
• Maintain confidentiality and support the team.

Skills

Excellent standard of written and spoken English

Customer service experience

Experience dealing with the public

Microsoft Office packages

Calm under pressure

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 04 January 2026

The Elmleigh team are looking to recruit a Receptionist to provide a comprehensive and supportive reception/admin service to the Elmleigh team. The post holder will be responsible for the organisation of their own workload. The needs of the service user will be the utmost priority and the principle of high-quality customer care is at the heart of this role as well as ensuring a friendly and professional ethos within the team/department for patients.

Hours of work will be 08:00-14:30 Monday, Friday, Saturday and Sunday

Main duties & Tasks

• Welcome visitors in a kind, professional manner
• Answer and transfer calls/take messages
• Ensure credibility of visitors/agency staff
• Maintaining confidentiality at all times
• Carry out basic security measures
• Distribution of unit keys
• Book meetings and patient visits
• Assist in fire drills and become a fire warden
• Become a smartcard champion
• Liaise with outside agencies
• Maintain and create excel spreadsheets
• Photocopying/scanning/printing
• Receive and send confidential information via email, telephone, letter or in person, from patients, patients relatives and staff members
• Manage post
• Ensure Reception area is tidy and presentable
• Assist with any other projects with/for the admin team as agreed by Admin Team Lead and management

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Excellent standard of written and spoken English
• Smartcard Champion.

Experience

• Previous experience of working within a customer service environment
• Experience of working within a team and ability to work alone.
• Experience of dealing with the public.
• Microsoft office packages.
• Previous experience of working within a Reception or customer service environment.
• Experience of working within a Mental Health setting.

Additional Criteria

• Kind and supportive.
• Polite, professional, positive manner.
• Calm under pressure
• Tidy approach to work.
• Organised, flexible and adaptable to meet the changing needs of the service.
• Willing to participate in training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust