Receptionist

Leonardo Hotels; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a friendly and organized Receptionist to deliver exceptional guest experiences. You will manage the check-in and check-out processes while providing guidance and recommendations to guests. The role requires a warm personality, dependability, and a commitment to creating memorable moments. Join a supportive team environment with extensive training and progression opportunities.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Passionate to make a difference and eager to bring new ideas.
• Courteous to guests and colleagues at all times.
• Dependable and reassuring influence for guests.

Responsibilities

• Support the smooth running of the Front Office department.
• Organize all aspects of check-in and check-out processes.
• Act as an ambassador for the hotel and its guests.

Skills

Organizational skills

Guest service skills

Communication skills

Knowledge of local recommendations

Job description

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

What we’re looking for

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!