Receptionist

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A prestigious NHS trust in Greater London is seeking a Receptionist to join their multidisciplinary team. The successful candidate will be the first point of contact for patients, providing a warm welcome and answering queries. Responsibilities include managing patient registrations and scheduling appointments. A background in customer service and administrative procedures is essential. This role offers a competitive salary and the chance to contribute to high-quality patient care and excellent service delivery.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures gained through training or experience.
• Understanding of the necessity to maintain confidentiality and Data Protection awareness.

Responsibilities

• Provide warm and friendly greetings to all patients and visitors.
• Register patients on the Electronic Health Records System.
• Schedule and rebook appointments for patients.

Skills

Customer service skills

Confidentiality awareness

Administrative procedures

Education

GCSE or equivalent in English and Maths

NVQ Level 3 in Business Administration or equivalent

Job description

University College London Hospitals NHS Foundation Trust

Receptionist

The closing date is 27 December 2025

The role of Receptionist is an integral part of the multidisciplinary team working in a patient facing clinical setting. The Receptionist is often the first point of face to face contact our patients have during their hospital visit. The post holder is required to welcome patients and visitors into the department, answering any queries and providing reassurance when needed. The Receptionist supports clinical colleagues in ensuring that the department runs smoothly and efficiently. In this role as well will incorporate our new T2 Ward where the successful candidate will also provide administrative support admitted patients in the early morning.

Main duties of the job

1. Provide warm and friendly greetings to all patients and visitors in line with the outpatient clinic management SOP2. Ensure the patients are checked in for an appointment in line with the outpatient clinic management SOP.
2. Register patients on the Trust's Electronic Health Records System (EHRS) where applicable.
3. Schedule and rebook appointments for patients in line with the Trust Elective Access Policy and (Referral to Treatment) RTT Targets, escalating to the team leader when necessary using the appointment management SOP where applicable.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£30,546 to £32,207 a year Per Annum Inclusive of HCAS