Receptionist

The QHotels Collection; Grantham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading UK hotel group is seeking a customer service professional for their location in Grantham. As the first point of contact for guests, you will manage room assignments, handle payments, and address guest inquiries. Ideal candidates should have a passion for customer service, conflict resolution experience, and excellent multi-tasking skills. This role offers various employee benefits, including discounts and health club membership.

Benefits

Free health club membership

Discounts on golf and hotel stays

Support for training and qualifications

Employee assistance program

Free parking

Qualifications

• Experience in a customer-facing role is required.
• Ability to work under pressure and multi-task.

Responsibilities

• Greet guests and assign rooms.
• Handle guest inquiries and complaints professionally.
• Perform general administrative duties.

Skills

Customer service passion

Conflict resolution experience

Time management skills

Organizational skills

Job description

Overview

Do you thrive on delivering outstanding customer service? Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Note: The following descriptive content is kept from the original text; any further editing for style or grammar should be performed if required by your publication standards.

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.