Receptionist

The Midland Hotel; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in East Midlands is seeking a friendly Receptionist. This role involves managing check-in/check-out processes and providing top-level customer service to guests. Ideal candidates will be organized, dependable, and possess excellent communication skills. The position offers perks like special rates on hotel rooms, recognition schemes, and ongoing training opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals at work

Talent referral bonus

Company Pension Scheme

Ongoing job-related training programs

Qualifications

• Passionate about making a difference and bringing new ideas.
• Courteous to guests and colleagues at all times.
• Top-notch organisational skills are required.

Responsibilities

• Organise check-in and check-out processes.
• Offer guidance and local recommendations.
• Be an ambassador for the hotel.

Skills

Organisational skills

Customer service

Communication

Dependability

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals at work
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Receptionist, you will:

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!