Receptionist

Richmond Villages; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading care home provider is seeking a Weekend Receptionist for their Westcombe Park location. This role requires excellent customer service skills and offers a permanent contract of 15 hours per week, focused on weekends. Responsibilities include greeting visitors, managing enquiries, conducting show-arounds, and supporting the administrative team. Candidates should possess a caring attitude and the ability to build strong relationships. The position offers several benefits including free healthcare access and an annual travel loan.

Benefits

Free healthcare access

Annual allowance for healthcare products

Early wage access

28 days holiday

Sick pay scheme

Long service rewards

Free meals on shifts

Interest-free travel loan

Pension plans

Parental leave support

Discounts at gyms

Qualifications

• Experience as a receptionist in a similar environment.
• Ability to manage enquiries face-to-face and over the phone.
• Caring attitude to support residents and their families.

Responsibilities

• Act as the first point of contact for all visitors.
• Manage new enquiries and provide support.
• Conduct show-arounds and support clerical duties.

Skills

Customer service

Organizational skills

Communication

Approachability

Job description

Job Overview

Weekend Receptionist – Westcombe Park Care Home, 112a Westcombe Park. Road, Blackheath, London SE3 7RZ. CQC rating: Good, Carehome.co.uk rating: 9.5 / 10. Pay: £12.60 – £13.60 per hour, Permanent Contract, Weekends only Saturday & Sunday 9am – 5pm with 30 min break, 15 hours per week.

Location & Facility

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south‑east London. Residents receive nursing or residential care, respite and convalescence care. All bedrooms are thoughtfully decorated to create a warm and homely atmosphere; most are en suite, with double rooms available for couples. The home is close to local transport links, a few minutes’ drive from the A2, and benefits from a bus route stopping directly outside the home. It is only a few minutes’ walk to local amenities, shops, and the local bank.

Key Responsibilities

• Act as the first point of contact for all visitors to the home.
• Manage new enquiries and provide advice and support face‑to‑face and over the phone.
• Conduct show‑arounds within the care home.
• Support the Home Manager and Administrator with clerical duties, such as maintaining paperwork and filing.
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

Qualifications & Skills

Experience as a Receptionist with excellent customer service is required. You will have a friendly manner both face‑to‑face and over the phone. You are approachable, organised, and have the ability to build strong relationships with residents, their families, and internal teams. Dedicated and efficient with the ability to handle a varied workload, your caring attitude underpins everything you do – to make a real difference to people’s lives.

Benefits

• My Healthcare – free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance redeemable against a menu of Bupa healthcare products (approx. £350).
• Wagestream – early access up to 40% of earned wages within minutes.
• 28 days holiday.
• Sick pay scheme in addition to statutory sick pay.
• Long service rewards – ecards, extra holidays and money for milestones.
• Free meal on every shift.
• Interest‑free annual travel loan for public transport season tickets.
• Bupa pension plans available.
• Parental leave and adoption support.
• Menopause Plan for women.
• Access to discounts at gyms and fitness facilities across the UK.

Why Bupa?

Bupa is a health insurer and provider that focuses on helping people live longer, healthier, happier lives. We work on a purpose‑driven mission of making health happen. We champion diversity and encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer and will provide reasonable adjustments to any disabled applicant who requires them.

Recruitment & Sponsorship Information

This role is not at or above RQF Level 3 and is not included under the UK’s Points Based Immigration System for sponsorship by an employer.

Job Details

Time Type: Full time

Job Area: Care Home – Facilities & Home Support

Locations: Westcombe Park