Receptionist

Bupa UK; Colchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider is seeking a Weekend Receptionist for their care home. The role involves being the first point of contact for visitors and managing enquiries while providing excellent customer service. Candidates should have prior reception experience and possess strong organizational and interpersonal skills. The position is part-time, requiring work on weekends, with 15 hours per week available and a competitive hourly rate. This is a permanent role that supports a nurturing environment for residents.

Benefits

Free access to 24/7 healthcare support

Annual healthcare allowance

Sick pay scheme

Free meals on shift

Interest-free travel loan

Access to gym discounts

Long service rewards

Qualifications

• Experience as a Receptionist with excellent customer service skills.
• Friendly demeanor in face-to-face and phone interactions.
• Approachable and organized, able to manage a varied workload.

Responsibilities

• Act as first point of contact for visitors.
• Manage new enquiries effectively.
• Provide support and advice in person and over the phone.
• Conduct show-arounds within the care home.
• Assist with clerical duties for the Home Manager.

Skills

Customer service experience

Friendly manner

Organizational skills

Relationship building

Caring attitude

Job description

Weekend Receptionist

Westcombe Park Care Home, 112a Westcombe Park Road, Blackheath, London SE3 7RZ

CQC rating: Good

Carehome.co.uk rating: 9.5 / 10

Pay: £12.60 - £13.60 per hour

Contract: Permanent

Weekends only Saturday & Sunday 9am - 5pm with a 30 minute break

Hours: 15 hours per week

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south‑east London. Here, staff warmly welcome residents in need of nursing or residential care, and also provide respite and convalescence care. Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere; most bedrooms are en suite and the home can accommodate couples with double rooms. The care home is close to local transport links, only a few minutes’ drive from the A2 and benefitting from a bus route stopping directly outside the home, making visiting for family and friends easier. It is also just a few minutes’ walk to local amenities, shops and the local bank.

At Westcombe Park, staff take great care to focus on the person. It’s important for residents to feel at home, so a friendly environment with an individually appropriate balance of care and independence is created. Enjoying food is an important part of life; the chefs craft well‑made menus with fresh ingredients and cater for all ethnicities. Soon after a resident arrives, staff discuss personal preferences and dietary needs.

There’s a real sense of community at Westcombe Park. Staff work to discover residents’ interests and the social calendar is organised around those interests, ensuring plenty of exciting activities.

Roles & Responsibilities

• Act as the first point of contact for all visitors to the home
• Take responsibility for managing new enquiries
• Provide advice and support both face to face and over the phone
• Conduct show‑arounds within the care home
• Support the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed

Key Skills & Qualifications Needed

You’ve worked as a Receptionist before and have experience in providing excellent customer service. You have a friendly manner both face to face and over the phone, are approachable, organised, and can build strong relationships with residents, their families and internal teams. You are dedicated, efficient, and can handle a varied workload; your caring attitude underpins everything you do and helps make a real difference to people’s lives.

Benefits

• My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health‐related issues, including remote GP appointments, physiotherapy, and mental health support
• Annual allowance of approximately £350 that can be redeemed against a menu of Bupa healthcare products
• Wagestream – early access to up to 40% of earned wages within minutes
• 28 days holiday
• Sick pay scheme in addition to statutory sick pay to provide reassurance and financial support during longer absences
• Long service rewards including e‑cards, extra holidays and money for every milestone at Bupa
• Free meal on every shift
• Interest‑free annual travel loan to purchase public transport annual season tickets
• Range of Bupa pension plans – find out more on our career site
• Parental leave – schemes for adoption, birth parents and co‑parents – find out more on our career site
• Menopause Plan – designed to empower women to seek advice, choose treatments, and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are the focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to “Be you at Bupa”, champion diversity, and ensure our workforce represents the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We offer interview or assessment to every disabled applicant who meets the minimum criteria for the role, and will make sure you are treated fairly and given reasonable adjustments as part of the recruitment process if needed.

Note: this role is not at or above RQF Level 3 and is not included under the UK’s Points Based Immigration System for sponsorship by an employer.

Additional Information

Time Type: Full time

Job Area: Care Home – Facilities & Home Support

Locations: Westcombe Park