Receptionist

IDA Recruitment Ltd; City of Westminster; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading independent private clinic in the City of Westminster is seeking a Private Medical Receptionist to join their Front of House team. This role involves providing exceptional patient experiences and managing clinic diaries, payments, and administrative tasks. Candidates should have experience in five-star hospitality or concierge services, demonstrating strong attention to detail and a warm, welcoming demeanor. The position offers a competitive salary of up to £35,000, a Monday to Friday schedule, and 23 days of annual leave.

Benefits

23 days annual leave

Competitive salary

Qualifications

• Experience in a five-star hospitality or concierge role.
• Ability to manage multiple tasks efficiently.
• Strong communication skills in person and over the phone.

Responsibilities

• Provide an exceptional patient experience in person, over the phone, and via email.
• Manage up to three clinic diaries and handle payments.
• Oversee administrative tasks and maintain stock levels.
• Support the clinic's commitment to excellence in service.

Skills

Five-star hospitality experience

Concierge services experience

Attention to detail

Patient-centric approach

Job description

An exciting opportunity has arisen for a Private Medical Receptionist to join a welcoming and professional Front of House team at a leading independent private clinic on Harley Street, just a short walk from Baker Street and Bond Street stations. This is a varied role that includes duties beyond a standard reception job description. We are seeking candidates with experience in five-star hospitality, concierge services, PA roles, or any position that required a bespoke and detail‑oriented approach to people and work. The clinic is patient‑centric—warm, welcoming, kind, and nurturing toward every individual who walks through the door.

This highly specialised clinic offers state‑of‑the‑art facilities and is dedicated to delivering exceptional, personalised healthcare, with renowned expertise in eye surgery and medical care.

The Role

As a key member of the Front of House Administration team, you will be the first point of contact for consultants and their patients, ensuring every visit is smooth, professional, and warmly received.

You will

• Provide an exceptional patient experience in person, over the phone, and via email
• Manage up to three clinic diaries, handle payments, and support with treatment enquiries
• Oversee administrative tasks, including ordering supplies, managing stock, and coordinating maintenance
• Maintain the highest standards of service, supporting the clinic’s commitment to excellence

Role Details

Hours : Monday–Friday, 9:00am–6:00pm

Salary : Up to £35,000 (depending on experience)

Holidays : 23 days annual leave