Receptionist

University College London Hospitals NHS Foundation Trust; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization is seeking an enthusiastic Receptionist to support the Pain Management team. This role involves managing administrative processes, ensuring efficient patient pathways, and using the EHRS system for booking and rescheduling appointments. Excellent communication and organisational skills are essential. Ideal for individuals who thrive in a busy, multi-disciplinary environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Good organisational skills and flexibility.
• Ability to work autonomously.

Responsibilities

• Provide excellent support to the Pain Management team.
• Manage administrative processes attached to patient pathways.
• Use the EHRS system to collate clinic information.

Job description

Overview

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will be providing excellent Receptionist within the Pain Management team at the National Hospital. In this role you will be working in the Pain Team - supporting consultants in the delivery of their role through admin coordination. You also will be supporting National Hospital clinics that use the clinics rooms. This post would involve will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected. In addition as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust's stringent targets. You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.

Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust's UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

About the Organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
• We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.